|"It’s a great place for families!"||(in 5 reviews)|
|"The new restaurant Nui good food"||(in 18 reviews)|
|"Staff were great and always friendly."||(in 22 reviews)|
|"Prices for food were very expensive!"||(in 13 reviews)|
|"Paying $30 a day for parking was unacceptable."||(in 10 reviews)|
|"elevator out of service every day"||(in 8 reviews)|
Likes: Breakfast is good. Facilities are excellent, beautiful grounds and views. Many outdoor activities. Excellent Museum Walk.
Dislikes: not many restaurant and cuisine choices. Hotel is a bit dated. Need major renovation. Room a bit old. Sink drain was stuck. Balcony slide door hard to open/close. In-room WiFi unusable. Tram service was down during stay.
Breakfasts were good.
The water in the canal was a bit filthy. The hotel was excellent, but felt a bit dated.
I like the location and the Hilton's usual touch. Our room was very clean and the view of the ocean was spectacular. The pool areas are beautiful and some of those areas have good windbreaks. Very relaxing. I really like the long outdoor hallways connecting the towers. They have different art and it is nice to take long walks in the resort and if you get tired of waking, you can jump on the tram to get back. This is a great resort. We stayed in the Lagoon Tower with the Makai offering. Was excellent.
The Ocean Tower is under construction is not up to Hilton standards. If you are planning a trip to this Hilton, you should ensure you understand what room you are getting. Currently, the Ocean Tower rooms are dated and substandard for Hilton. They are remolding everything, but I am unsure of the timeline. Again, I recommend verifying what you are getting into when you reserve. Breakfast was way too expensive for what you get. I believe it was about $42 per person. That is too much for what is offered.
Something for eveeyone
This was our third visit to this resort in the past 10 years. We keep coming back for the terrific location, the pools and lagoon, and the expansiveness of the property. It is beautiful and there is always something to do for everyone.
The prices at all of the dining options are ridiculous. We ate off property. Really, $5 for a plain croissant at the coffee stand?! No healthy breakfast choices either. We bought papayas for a $1 each at the Kona market and stocked up on yogurt and granola for breakfast, carrots and turkey sandwiches for lunch, and found our favourite place for dinner about a half hour away - the Seafood Bar.
What a wonderful place!
I had a conference at the Marriott and opted to stay at the Hilton. And what a great choice that was! This resort is beautiful: spacious, clean and wonderful in every way. The dolphins and the water lagoon with giant sea turtles were incredible. I will definitely bring my kids here!
I like the way staff service in the breakfast restaurant. They are very nice. We'd like to thank Mason, luggage services, he was on time to help us to check out from Hotel very quickly so we would not be late for the our fly. We would come back to Hilton Village resort in the future if we can. Thank you for your services.
Go to Fairmont. Worst customer experience in the l
Beds were comfortable.
The lies, poor service, staff didn't even care when I walked across the whole complex to speak with someone about my concern. Wouldn't get a manager for me to speak to when requested. Staff very rude! Hidden fees, no shuttle services for free as they stated, prices for food was so high we ate lobster for every meal somewhere else and saved money than eating at the Hilton. Transportation around hotel was poor! Took 15- 20 minute before either would arrive. Trolleys would only run certain times a day, there were 13 boats I counted and there wasn't but 2 of them running at any given time. Had to walk across the whole facility every time, in which we beat the trolley and the boat to our destination. Trolley would always be in maintenence so when we did try it out it only went down one stop from the lobby and you had to walk from there. If you need exercise, then choose this place. Plan on 15-20 minute walk to lobby or the pool, etc. We stayed at the Fairmont for 5 days before we came to try out the Hilton. Switching was the biggest mistake! Fairmont 6 star rating, Hilton 1 star only because we stayed alive. Going to share this experience on every review site possible.
The least impressive part of our Big Island vacati
The room was clean, and the oceanfront view from our 5th floor location in the Ocean Tower was impressive. The Dolphin Quest experience, while expensive, was very much worth our time, especially for the time spent with dolphins--the guided snorkeling was not as good in their ocean-connected lagoon as it was out in some of the Hawaiian bays.
Check-In: the check-in experience was awful. While I waited patiently in line using the line suggested by the velvet ropes constructed by the hotel, at least four other parties skipped over this line and cut directly in front of my wife and me, with no recognition from staff. I tried to speak up politely about this when I finally checked in, and I received a boilerplate response about sharing this information with the manager. Food: The food was extremely expensive and poor. A fairly basic hot breakfast for two came out to well over $70. In addition, a pizza dinner at "Dona and Tony's" was essentially a frozen pizza and cost well over $40. Housekeeping: In terms of housekeeping, one of our housekeepers (most likely unintentionally, but still) managed to throw out an expensive razor that we were storing on the bathroom tub, and on that same day the housekeeper also forgot to use a flat sheet when re-making the bed. Parking: Finally, I feel that the parking expense is outrageous. $25/day for self-parking (when valet is $30/day...plus tip), especially when your room is 0.8 miles away from your car.
Right away we received a text message asking if there was anything we needed. We asked for a late checkout and got it!
Noticed The Waterfall wasn't flowing into the main pool? Whats up with that?
Booked a double room, only got a king.
Charge to park more than 1/2 mile from the room. Must turn in pool towel cards at checkout or be charged $10 each. Long wait to check out.
very expensive breakfast + parking!!! no free internet if you do not bring your own pc!
beautiful facility, great staff, nice location
Hilton Waikoloa Village is beautifully set on 62 lush tropical acres of the Kohala Coast on the Big Island, Hawaii. The upscale hotel is the perfect romantic getaway for couples, or for any leisure travelers. Its close proximity to the town of Kona means that countless shopping, dining, restaurant, and entertainment options are only a short distance away.
Luxury rooms combine contemporary comfort with tropical-inspired accents. Guests can choose from a variety of accommodations, including premier and executive suites. All rooms feature private balconies, signature beds, mini-fridges, flat-screen televisions, high-speed wifi, a workstation, spacious bathroom, air-conditioning, separate living areas, and pull-out sofa beds. All rooms are kid-friendly. Room service and laundry service are available.
Guests can easily access the nearby black-sand beach, which is a common phenomenon on The Big Island, where the black sand is the product of the close proximity to a string of volcanoes. Guests can swim with green sea turtles at the nearby swimming lagoon. Countless activities are available, including boating, kayaking, paddle-boarding, dolphin-encounter tours, and snorkeling. There are 8 tennis courts, 2 golf courses, and three outdoor pools with lounging chairs and a sundeck. A 24/7 fitness center is fully-equipped with cardio equipment, free weights, and other exercise equipment. Guests can indulge in luxury treatments at the on-site spa which offers upscale beauty services such as massage, facials, manicures, and pedicures.
The hotel boasts fourteen restaurants, which feature cuisine from all around the world. Guests can savor their cuisine in indoor or outdoor dining areas. Kona Tap Room features craft beers on tap and a pub menu.
based on 461 reviews
Policies vary by room type and provider.
All reservations at Hilton Waikoloa Village – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
If you’ve come to do business, this hotel has the right place for you with their various event and meeting facilities. Fit for corporate meetings, the 24-seat boardroom is an ideal choice for your business endeavors. Large-scale events certainly find their place here, too, with the Grand Ballroom boasting a capacity for up to 2,400 people on more than 24,000 sq ft. For a slightly less grand venue, opt for the Kona Ballroom that can seat 800 people. A business hotel through and through, there are plenty more meeting rooms of flexible and variable sizes.
Experience one of the best Luaus when coming to this hotel, as they host the Legends of Hawaii Luau onsite, celebrating Hawaiian culture and history. Traditional Hula dancing, fire shows, and more await on stage, while you can enjoy a scrumptious dinner from the audience area. Throughout the course of the evening, you will also learn more about Hawaiian culture and Coconut Husking as well as Kapa Staming. Tickets for the show are available at the Tickets and Tours desk inside the hotel lobby.
The hotel offers a wide range of services that will make your family vacation easier: Cribs and high chairs are available free of charge for your convenience and the hotel restaurants offer designated children’s menus. Video rentals of child-friendly movies promise quality entertainment in the evenings.
The onsite spa features a wide array of Hawaiian treatments like their Lomi Lomi massage and Naupaka nature ritual, which is a unique treatment employing local ingredients. Many of their body wraps and massages are inspired by the nearby volcanoes and incorporate volcanic stones and pumice in the treatment. To relax while enjoying the sea breeze, the spa also features the Seaside Cabana massage that takes place outside next to the ocean.
Travelers who want to immerse themselves fully in the Hawaiian culture should head to the traditional eateries onsite the hotel. The Boat Landing Cantina serves signature dishes like fish tacos with locally sourced fish, guacamole, and margaritas in a casual setting. As it is the place where the boats land, you have stunning views over the ocean while dining. Equally impressive and a tad more decadent is the Kamuela Provision Company, a restaurant that’s located on the beach and serves seafood and steak.
The King’s Course is the bigger of the two championship golf courses and is a 135-slope course designed by British Open championship winner Tom Weiskopf and Jay Morrish. It has a par 72 and is set against the impressive volcanic surroundings of the island. The Waikoloa Beach Course is shorter and closer to the ocean shore, providing players with a salty breeze and amazing ocean views. It winds its way alongside lava flows and is less challenging than the King’s Course.
Hilton Waikoloa Village is located at 69-425 Waikoloa Beach Drive, 10,4 km from the centre of Waikoloa Village. Anaehoomalu Bay is the closest landmark to Hilton Waikoloa Village.
Check-in time is 16:00 and check-out time is 11:00 at Hilton Waikoloa Village.
No, Hilton Waikoloa Village does not offer free Wi-Fi.
No, Hilton Waikoloa Village does not offer free parking.
No, Hilton Waikoloa Village does not offer free airport shuttle service.
Hilton Waikoloa Village is 24,5 km from Waimea (Kamuela) Waimea Kohala. Hilton Waikoloa Village is 26,4 km from Kona Intl.
No, pets are not allowed at Hilton Waikoloa Village.
Yes, Hilton Waikoloa Village has a pool on-site.
Hilton Waikoloa Village has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.