K+k Palais Hotel

The breakfast was excellent - good variety and fresh fruit.

The staff in the breakfast room, some were good one in particular was not, after she spilt a jug of milk across a table and onto a chair, she just wiped the edges and didn't remove the chair which had absorbed the milk, so the next person would have sat in the milk - we told reception who dealt with it. Poor show that. Also our room was not cleaned one of the days, we returned at 3.30pm to ger showered to go for an early meal and the ballet, the room had not been cleaned, I went to find the cleaner and couldn't. When I was about to get into the shower the cleaner knocked the door and walker straight in - not good at all. I suggested she came back later and was told her shift finished at 4pm - it was about 3.50pm..

Spotless room, esp. bathroom. Reasonably good wired Internet connection: wired, average of 1.5 Mbits/sec bandwidth, room was reasonably quiet, walking distance to subway, streetcar, bus to airport.

Internet connection failed Thursday evening, not back up until 11 AM on Friday, down again late Friday night (approx. 3 AM) did not come back before I left on Sat. morning. Room had only celestory window, sloping roof meant low ceiling. Few restaurants close by, long walk to Univ. Vienna.

Location - convenient, quiet. Good breakfast. Good internet access.

Would have preferred hot water heater, coffee/tea in room.