The Lodge At Skeena Landing

The lodge itself is an impressive building, the room was very large and the decor was upscale and tasteful.

Confusing check in procedure that left us feeling unwelcome upon arrival. We were greeted by a locked door and a note directing us to ask the restaurant next door to phone the front desk staffer who was in their nearby retail store. The server we dealt with at the restaurant curtly informed us they had nothing to do with the hotel and it wasn’t their job to help us. Happily the chef appeared and immediately called the hotel staffer. Not a pleasant start. That night, a car with booming music and screaming teenagers parked outside our room. After 15 minutes or so, I tried to find a phone number in my room for the “front desk” or someone who could assist - nothing. I dialed zero and just got the hotel’s voicemail. I left a message explaining the problem but doubting I would get a response. 20 minutes later, I decided to take matters into my own hands. Perhaps unwise (55 year old female at 10:45 pm in a virtually abandoned parking surrounded by thick forest). I politely asked the carload of teens to turn the music down and stop screaming which they immediately did. Turns out they were waiting for a friend to get off work at the restaurant. Given the “high end” vibe this hotel is striving for, it shouldn’t have taken a guest to to deal with the issue on their own. It seems to me this lodge is being managed on a shoe string with little attention to detail or customer service. Sad because it has lots of potential.