Hotel Natalina

The view from the balcony was great. I have stayed here before while travelling with a friend and had a great experience then (in 2013). The location is okay and the room size is decent.

The staff are the same as last time, however I would suggest not taking any of their recommendations especially for the beach (Playa Sole Luna lounge beach) which was approximately 20 to 30 minutes away). The hotel staff told us we could return to the hotel at any time, upon arrival we realised that this is not where we would like to spend our time and asked to return earlier around 12pm (by the way the driver arrived 30 minutes early and therefore we missed breakfast which was part of our booking). This was not an option as the earliest they would send a driver to collect us from the beach was 3pm (this was after we had been dropped off and now we were stuck at this beach). Just in time to starve and therefore trying to ensure we spent our money at their venue on an overpriced lunch. Which we did not do as the result of asking and paying for 50cl beer I received half the amount of beer and half froth and then an excuse that it was not their fault that the beer poured that way (refer to the picture) which did not help as the overall service was poor including their attitude. I provided this feedback to the hotel staff at hotel Natalina and they also tried making excuses instead of asking questions and apologising (which made me think that they are possibly family relations). On top of this, the young lady who checked us in offered the breakfast at €5 per day per person (we stayed 3 days) with one day free breakfast. We are a traveling couple hence this amounts to €20. However upon checking out the older gentleman who seemed to be offended with my feedback and opinion that their recommendation for the beach was poor, decided to charge us €30. This really was a poor experience and terrible customer service. I don’t normally give a review if a place that I stayed was a poor experience as I find it a waste of my time.

Location is good. Close to the centre.

The room is much smaller than they advertise. They didn't provide second set of towels. Air conditioning wasn't working and we were told that it was automatic depending on interior/exterior temperature although it was 25 degrees outside, probably 27-28 inside.