City Suites - Taipei Nandong

Everything about the property was amazing. lovely exterior, huge rooms, a jacuzzi in the room but one staff alone coz my entire trip to me horrendous. rude and untrained horrible staff. first ive ever encountered in Taiwan.

The staff which handled my check out. The way he handled the entire process was so horrible. a credit card was given in place as deposit in advance. so check out was 12:00pm. i was given a free extension till 1pm. mind you , i only checked in at 9:00pm and was so exhausted i crashed. The staff forcibly woke me up from my sleep made me stay on the line and made me make an online payment while he was on the phone. So at 3pm sharp, he said i was going to have to fork out TWD 400 per hour. ridiculous and a total rip off. i would never agree to such madness. Wanting to take this case up with them. spoilt my day and ruined my entire stay there. If youre not gonna wake me up like a mad man, and not force me to stay on the phone and not force me to instantly pay. i would have happily agreed to pay any amount of late charges. But hey, youre not gonna treat me like a animal and then force me to pay 800 dollars for checking out 2 hours late. he even asked me so what should i do for the people waiting to check into your room? i checked later and there were at least more than one room of my category still available on across all OTAS! you horrible low IV, mentally incapacitated staff!!!

Will tell my friend I know don’t stay in this hotel

Very poor service