Suzhou Leeden Hotel

This was a last minute booking to stay in Suzhou. The hotel is good, it has the potential to be a lot better. It is clean and comfortable. There is nothing really near by other than very local small shops and cafes, most places are a twenty minute taxi ride away - not expensive, just not very convenient. The staff spoke no English but were helpful when asked. Clearly any form of pro active customer service is not part of their job role - you ask, you get, you don't then no one notices or speaks to you. The room was comfortable and quiet but very badly lit. OK for relaxing and being in the room but if you have any work to do it is rather dark. The lighting in the bathroom was particularly poor - the lights were so dim I could not shave in the morning without fear of cutting my ears off so I didn't bother. On the whole a comfortable place to stay for business traveling but for personal stays I would look for somewhere different.

Lighting in the room and in the bathroom. Breakfast was very Chinese - very limited options for anyone not local. Staff customer service level very poor. They were very polite when spoken to but if you didn't ask you were ignored.