Mantra Crown Towers Surfers Paradise

We love the location and the pool. Big rooms comfy beds.

We choose this hotel because of the above location and pool. We come about 2or 3 times a year, every year for the last 6. However the cigarette smoke area behind the pool gate needs to be changed. I would suggest the entrance near the restaurant would be ideal. It’s all we can smell when enjoying time in the beautiful pool. Also lack of chairs and the chair hoggers. It drives us crazy that people continue to put towels over it. I know this is beyond your control. However considering you have security there the majority of the time standing around, make this part of the job description policing this.

Spacious, clean and very comfortable. not far from the main city. Loved the pool. Easy walk to the beach. Lots of parking space. Close to amenities. Air Con throughout.

Staff aren’t very welcoming. Coming from a customer service background, how you approach your customer is very important. The level we stayed at had a smell when getting out of the life. Possibly could be from the rubbish Shute located near the lifts.