Hilton Malta

Almost everything! Our stay was perfect (except one small incident), and very reasonable for the quality of the hotel and services. Our room was spacious, clean, with a nice view of the marina. Overall I would highly recommend.

In the Quarterdeck bar, we were very unhappy with one incident. We looked at the specialty gin menu, and decided to order one each. We put the menu down, then the waitress came over and took our order. When we went to pay, we were charged a much higher rate. When I complained, I was told that unless the customer specifically says they are ordering from the special gin menu, they are charged the usual rate for a double gin with a tonic mixer. This adds up to be much more expensive. I asked about the ingredients, and the amounts of gin and tonic are identical. The only difference is the glass it's served in and the garnish. There was no offer to change the price, although I was asked if there was anything else we wanted. This is very, very bad practice. It's clear the staff are told to ring in the order this way unless instructed specifically otherwise. A poor way to make a few more euros, in an otherwise exceptional hotel where staff go out of their way to please. I'm not sure why any customer would choose to pay more for the same drink, so why not just charge the lower price, or at least ask the customer for clarification?