Car Hire at St. John's V.C. Bird Intl Airport

Pros: Staff was friendly.

Cons: The car was dented all over, bumper coming off, rubber seal on the passenger side rear door falling off made door almost impossible to latch, water came through floorboard when it rains, and trunk could not be closed by my wife because she lacked the slamming force to make it latch. And more.....

Pros: Pick up and drop off.

Cons: Staff could be honest! There were two instances where individuals were very dishonest. It is the reason that I gave them the rating and will never again rent Budget.

Pros: It got us from point A to point B.

Cons: When we landed in ANU the budget rep told us they had no more cars, even though I booked months in advance. They forwarded us to Oakland Rent-A-Car. We were told they would “give us the same deal.” They gave us a total piece of garbage with 85,000 miles. Headlights broke first night. F-Budget.

Pros: Nothing. No one was at the counter in Antiqua when we arrived. After waiting we were finally helped by another car company that called Budget and put them on the telephone with us. They told us sorry but they didn’t ‘t have any cars for us.

Cons: Everything. No one there so no service. No cars. No help. No nothing. I would suggest you not listing them as a car rental agency in Antiqua

Budget handed us off to Dollar Rental

Cons: Budget didn’t have any cars on arrival, told us to go to Dollar. Terrible car, dents/scratches Every panel, missing trim, fogged headlights, had tire issue was told now MY responsibility (not one was above 15psi), bad wipers made it harder to see.

Budget Rental company name should be changed to rent a wreck

Cons: The mini van that was sourced through Kayak and Budget as issued to me with no other choice available was a very beat up and dented all the way around the vehicle, tires bald and rims dented. I had to add air to 2 of the tire 3 times during my weekly rental. The brakes had half their stopping power creating very concerning situations. The air condition never brought the interior of the vehicle below 75 degrees. I complained to the Budget rental location at the time of pick up and they claimed that the damage happened recently. I asked them how can they explain the rust in the dents if it happened recently? I was charged $830. from Kayak and Budget for a vehicle that was dangerous to my family. They vehicle had no right being rented in their fleet. The Kayak website showed a nice white mini van. Kayak and Budget did the ultimate Bait and Switch and ripped me off at the same time! I'm writing a letter to Trip advisor and also to the Antigua Board of Tourism about Kayaks and Budgets deceptive vehicle marketing. Should you require any additional information please feel free to call me (267) 738-7074 or Jamesrbell123@aol.com. Thanks Jim Bell