Car hire at St. John's V.C. Bird Intl Airport

Cons: We booked a rental car with Budget, when going to pick up the car they told us they didnt have any car for us. they had our reservation, but no car! We were told that this do happen and that they in those cases handed us over to Hertz instead. At Hertz we had to argue that we would have the same deal, as their cheapest car was gonna be $10 more expensive than the deal we had confirmed with Budget. This is absolutely ridiculous. We book a car, had a confirmation, then they dont actually have the car, ship us over to someone else and we have to pay a much more expensive price! At Hertz we told them that the confirmation we had stated $25 per day, so the lady was going to clear it with the manager as this was lower than what their standard prices. The representative came back after a few minutes and told us that they could do the $25 for us, as she had cleared it with her manager. Foolishly of us, we did not double check this! They had a holding of $500 on our card, and when we asked what the total was we were told that it would be deducted from the $500 and the rest was going to be released again. We asked twice about the total and she did not tell us. We later realised that she had put $35 per day, instead of the $25 as verbally agreed, so obviously this was the reason why she didnt tell us the total! We feel very cheated by the behavior of both Budget who didn't uphold the confirmation that they had a car for us and by the representative at Hertz who fully knew what she was doing!!

Pros: Brought the car to the hotel, is about all the positive I could write about.

Cons: Just about everything else, currently in communication with budget, regarding how dangerous, dirty and scary to drive the vehicle provided was.

Pros: Staff was friendly.

Cons: The car was dented all over, bumper coming off, rubber seal on the passenger side rear door falling off made door almost impossible to latch, water came through floorboard when it rains, and trunk could not be closed by my wife because she lacked the slamming force to make it latch. And more.....

Pros: Pick up and drop off.

Cons: Staff could be honest! There were two instances where individuals were very dishonest. It is the reason that I gave them the rating and will never again rent Budget.

Pros: It got us from point A to point B.

Cons: When we landed in ANU the budget rep told us they had no more cars, even though I booked months in advance. They forwarded us to Oakland Rent-A-Car. We were told they would “give us the same deal.” They gave us a total piece of garbage with 85,000 miles. Headlights broke first night. F-Budget.

Pros: Nothing. No one was at the counter in Antiqua when we arrived. After waiting we were finally helped by another car company that called Budget and put them on the telephone with us. They told us sorry but they didn’t ‘t have any cars for us.

Cons: Everything. No one there so no service. No cars. No help. No nothing. I would suggest you not listing them as a car rental agency in Antiqua