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|Distance to city centre||0,3 km|
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The breakfast was very good. The view from room 305 was amazing.
We had booked this hotel 7 months in advance for a week's stay, and we had requested a room with balcony, yet we were at first given one of the worst rooms in the hotel: room 505 - small and cramped, nighttable and reading light on one side of the bed only, and the other side of the bed was under a sloping ceiling so that one would have to take care not to bump one's head when getting up. The room had one small window and was very dark. The shower head was only shoulder height. When we complained to the receptionist, he told us that there were no other rooms available. After two days we asked to speak to the manager, who apologized and said there had been a mix-up with our reservation info, and offered to upgrade us to a "comfort" room with balcony for the rest of our stay except for the last night. She said that room 505 is usually given to a single guest! So we moved to room 305 on our third night, and it was lovely - full of light with a balcony and a beautiful view over the town and mountains. On our last night we had to move again, and the receptionist told us we would be in room 505 again. But it turned out - only when I asked - that there was another room available also - room 603, which was far better than room 505. So it's inexplicable why they tried to put us back into horrible room 505. We spent our last night in room 603. Another problem was that we had booked half board, and when we arrived at the hotel the receptionist told us we were entitled to breakfast only, but I produced the confirmation letter from Booking.com that clearly stated we were on half board, and only then did he believe us.
receptionist better treat gaster from Germany end from Poland or denmark
Receptionist could not find mine booking and we get problem with food the first evening
* nice wellness * helpfull staff * delicious food * spacey room
* a bit problematic parking * extremely long check-out (ok, it was Sunday and the WHOLE hotel was checking out but that's something the staff must have known about in advance. The receptionist was very nice and polite but waiting one hour (!) for the check out was a bit too much.
Great location; clean; value for money
Wellness Center's opening hours
Staff were really friendly and helpful. The location is great and the area is beautiful.
When you stay at Wellness Hotel Windsor in Spindleruv Mlyn, you'll be in the mountains, just steps from Krkonoše National Park and Spindleruv Mlyn Ski Resort. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
based on 559 reviews
Things to know
- Clean rooms
- Nice building
- Friendly service
- Clean hotel facilities
Policies vary by room type and provider.
Reviews about Wellness Hotel Windsor
Most popular landmarks
- Spindleruv Mlyn Aquapark 0,9 km
- Svatý Petr Ski Resort 1,2 km
- Horni Misecky-Medvedin Ski Resort 3,2 km
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|Bogatynia Hirschfelde Markt||56,1 km|