Guest reviews
Overall rating
7,6
Good
Based on 1 101 reviews
Cleanliness
9,4
Comfort
9,0
Pick-up/Drop-off
9,2
Value for money
8,8
Pros
"Staff very friendly and helpful."
(in 628 reviews)
"Nice car - new ."
(in 1668 reviews)
"Rental experience was mostly good."
(in 269 reviews)
Cons
"The customer service was terrible."
(in 171 reviews)
"car return experience was unprofessional."
(in 843 reviews)
"Didn't get the car I reserved"
(in 844 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
credit card
car was clean
great car
car was great
pick up and drop
friendly staff
great service
great experience
car available
returned the car
great price
car return
charged extra
-
9,2
Pros: Everyone were helpful and friendly. They considered that the renter was an American and provided an automatic without extra pay
review from
-
10,0
Extra mile
Pros: Quick pickup and answered questions. Upon return I explained to the gentleman that I needed assistance to get to terminal 2, as I use crutches. His reply was "Let's make it happen" and he dropped me off at the terminal. Made my day!!
Cons: Location was a bit of a hassle to get to and not easy to find on return. GPS needs update as it was difficult to input tourist sites and even location of return.
review from
-
8,4
Excellent....until plans change
Pros: Excellent face to face staff. Straightforward service, reasonable price.
Cons: I had a flight delay and needed to confirm and hopefully alter my pickup date but in spite of hours spent it was impossible to get hold of anyone even direct by phone to sixt hq or the rental office and they have no live chat. Seems from other reviews unanswered calls is normal.
review from
-
9,2
Pros: The car was much nicer than I expected at a reasonable price.
Cons: Rental desk was very hard to find: was located in a car dealership with no signs outside.
review from
-
9,6
Pros: Sixt is great. They were flexible at the return location and time, and the vehicle they provided had just 2500km on it. Daniel Immonen at the rental counter was very friendly and helpful in answering my questions and making adjustments to the reservation. I've had good luck with them, and this was no exception.
Cons: The rental car return at Helsinki airport is hard to find, at least for me. The signage was not obvious, and the gps in the rental directed us back to the rental counter, instead of rental car return. We had to go into the airport and ask directions, and even then it was difficult to find. But this is more an airport problem than a sixt problem.
review from
-
10,0
Pros: Easy process. No wait.
review from
-
8,8
View and Baggage Space Inferior
Pros: I liked how the handled. Also appreciated the auto transmission.
Cons: Did not like lack of baggage space. There were too many blind spots, windows too small. Passenger space in the back was cramped and the seat backs in front combined with small window viewing made it hard for passengers to enjoy the scenery. A GPS wou ld have also been helpful.
review from
-
10,0
Pros: Great service when i had to charge the vehicle type with email, I filled out all the information on the web site so it was very fast getting the car at Helsinki airport. Nice car (SUV) great on fuel.
Cons: Nothing about Sixt but Kayak conformation did not include the "security code" so i could not change my reservation through the web site. However i contacted them via email and they made my changes and sent a Sixt conformation with "security code "
review from
-
2,0
Impossible to change
Cons: Needed to upgrade the car to fit two more passengers. That turned out to be impossible. All cars were so expensive that I had to cancel the reservation, with about 80€ penalty, and rent from a competitor.
review from
-
10,0
Great value for money
Pros: We rented a Skoda Citigo. A bit on the small side for me, at almost 2M tall, but what a great little car. We averaged 4L/100Kms. It was ideal for the two of us with luggage.
Cons: A bit like an Alamo rental when you go to pick up the car. A bit of a hike in Helsinki Airport, humping 2 trolleys over to P3, Level 2.
review from
-
6,0
Pros: They upgraded me because of other issues.
Cons: The customer service line doesn't have a live person or leave a message. And because mine was prepaid I couldn't change anything on the website where it kept directing me. Really frustrating because I was worried they were going to charge for an extra day & I'm on a different time frame. And even when I called during their business hours at an airport no one picked up. I sent email & contact & that solved it. I think this is why I got an upgrade which was fine, but then I got a car that said no pets & I had a pet & woman at ticket counter saw my pet. I was a bit worried, but again the company says they are pet friendly so I just went on.
review from
-
8,8
valuable, nice service
Pros: Friendly staff, nice service.
Cons: some damages on the car are not written in the official damage form. I had to inspect myself and ask the staff mark them. Though it didn't cause any problem. don't know what will happen if I haven't inspected thoroughly.
review from
-
9,2
Pros: Everyone were helpful and friendly. They considered that the renter was an American and provided an automatic without extra pay
review from
-
10,0
Extra mile
Pros: Quick pickup and answered questions. Upon return I explained to the gentleman that I needed assistance to get to terminal 2, as I use crutches. His reply was "Let's make it happen" and he dropped me off at the terminal. Made my day!!
Cons: Location was a bit of a hassle to get to and not easy to find on return. GPS needs update as it was difficult to input tourist sites and even location of return.
review from
-
9,2
Pros: The car was much nicer than I expected at a reasonable price.
Cons: Rental desk was very hard to find: was located in a car dealership with no signs outside.
review from
-
9,6
Pros: Sixt is great. They were flexible at the return location and time, and the vehicle they provided had just 2500km on it. Daniel Immonen at the rental counter was very friendly and helpful in answering my questions and making adjustments to the reservation. I've had good luck with them, and this was no exception.
Cons: The rental car return at Helsinki airport is hard to find, at least for me. The signage was not obvious, and the gps in the rental directed us back to the rental counter, instead of rental car return. We had to go into the airport and ask directions, and even then it was difficult to find. But this is more an airport problem than a sixt problem.
review from
-
10,0
Pros: Easy process. No wait.
review from
-
8,8
View and Baggage Space Inferior
Pros: I liked how the handled. Also appreciated the auto transmission.
Cons: Did not like lack of baggage space. There were too many blind spots, windows too small. Passenger space in the back was cramped and the seat backs in front combined with small window viewing made it hard for passengers to enjoy the scenery. A GPS wou ld have also been helpful.
review from
-
10,0
Pros: Great service when i had to charge the vehicle type with email, I filled out all the information on the web site so it was very fast getting the car at Helsinki airport. Nice car (SUV) great on fuel.
Cons: Nothing about Sixt but Kayak conformation did not include the "security code" so i could not change my reservation through the web site. However i contacted them via email and they made my changes and sent a Sixt conformation with "security code "
review from
-
10,0
Great value for money
Pros: We rented a Skoda Citigo. A bit on the small side for me, at almost 2M tall, but what a great little car. We averaged 4L/100Kms. It was ideal for the two of us with luggage.
Cons: A bit like an Alamo rental when you go to pick up the car. A bit of a hike in Helsinki Airport, humping 2 trolleys over to P3, Level 2.
review from
-
8,8
valuable, nice service
Pros: Friendly staff, nice service.
Cons: some damages on the car are not written in the official damage form. I had to inspect myself and ask the staff mark them. Though it didn't cause any problem. don't know what will happen if I haven't inspected thoroughly.
review from
-
2,0
Impossible to change
Cons: Needed to upgrade the car to fit two more passengers. That turned out to be impossible. All cars were so expensive that I had to cancel the reservation, with about 80€ penalty, and rent from a competitor.
review from
-
6,0
Pros: They upgraded me because of other issues.
Cons: The customer service line doesn't have a live person or leave a message. And because mine was prepaid I couldn't change anything on the website where it kept directing me. Really frustrating because I was worried they were going to charge for an extra day & I'm on a different time frame. And even when I called during their business hours at an airport no one picked up. I sent email & contact & that solved it. I think this is why I got an upgrade which was fine, but then I got a car that said no pets & I had a pet & woman at ticket counter saw my pet. I was a bit worried, but again the company says they are pet friendly so I just went on.
review from
Where can I find Sixt hire cars in Helsinki?
John Stenbergin ranta 4, Sixt car hire
Address
John Stenbergin ranta 4Hours
| Monday | 07:00 - 18:00 |
| Tuesday | 07:00 - 18:00 |
| Wednesday | 07:00 - 18:00 |
| Thursday | 07:00 - 18:00 |
| Friday | 07:00 - 18:00 |
| Saturday | 09:00 - 15:00 |
| Sunday |
Phone
+358 201 122 553FAQs about hiring a car from Sixt in Helsinki
How many car hire locations does Sixt have in Helsinki?
Sixt has 5 car hire locations in Helsinki. Take a look at our Sixt hire location map to find the best car hires near you.
Does Sixt have a car hire location at the airport: Helsinki-Vantaa airport (HEL)?
Yes
Does Sixt offer shuttle or airport pick-up services from Helsinki-Vantaa airport (HEL)?
Yes