Good to know
|Distance to city centre||1,2 km|
|Nearest airport||Singapore Changi|
|Distance to airport||18,1 km|
|"Great service and buffet breakfast"||(in 156 reviews)|
|"Good location clean friendly staff."||(in 596 reviews)|
|"Delicious Chicken Rice at Chatterbox."||(in 8 reviews)|
|"Had to Queue up."||(in 8 reviews)|
Time of year
Show reviews that mention
|check in counter||in 9 reviews|
|chicken rice||in 13 reviews|
|club lounge||in 106 reviews|
|comfortable bed||in 145 reviews|
|early check||in 25 reviews|
|good service||in 142 reviews|
|great location||in 820 reviews|
|heart of orchard||in 19 reviews|
|location and room||in 529 reviews|
|location and the service||in 244 reviews|
|long queue||in 45 reviews|
|mobile phone||in 44 reviews|
|orchard road||in 78 reviews|
|room is spacious||in 340 reviews|
|shopping area||in 164 reviews|
|staff very friendly||in 328 reviews|
Location is fantastic for shopping and eating . Enjoyed the club lounge .Its a nice quiet oasis with wonderful views across the city .Was nice to meet up and enjoy a pre dinner drink with canapés in their comfy lounge sofas.The staff there were very friendly and helpful . Enjoyed a great buffet dinner at the hotel and had a nice surprise when told that was 25% off meal for hotel guests .Quick late night food at Chatterbox which is open till 11 pm was also tasty and better than I expected from some reviews . Housekeeping was great and very considerate and provided us with more complimentary water . It’s always our first choice of hotel with its fantastic position right next to Takashimaya and opposite Paragon.
The lighting in the rooms could be a bit better .
Close to where I want to go
Checking in and there no room . Have to wait for 4 hours to get the room key .
Front office staff was very helpful and nice and also the concierge service
Location, clean, friendly staff
Room too dark
The location was excellent, in the heart of Orchard. And two staff -- Mr Suhaimi at the 5th Floor Reception and the older doorman -- were exceedingly polite and gracious. The staff at Chetterbox were also polite and prompt.
1. Badly-managed ground floor reception and registration. We arrived at the ground floor lobby and lined up with a number of other people. Only to be told by the young executive who finally served us -- rudely & impatiently -- that this registration counter was only for corporate bookings and we should go up to the 5th floor for all other bookings. If you intend to segregate and discriminate bookings, then perhaps some clear signage and wayfinding would help? Perhaps recognising that he had been rather rude, the young man then said he would register us anyway. He couldn't find our booking, asked to see the confirmation email, and then couldn't seem to wait the one minute it took me to call it up on my phone. 2. Poor manners at the 5th floor reception We came back at 1.30 pm and went straight up to the 5th floor reception, as instructed, to collect our keys. Chaos as there were many waiting to check-in. I lined up at what I thought was the concierge counter to ask what I needed to do if I was simply looking to collect keys rather than do a full check-in, and was barked at by another impatient man at the [unlabelled] counter to the side of me. Thank goodness for an older gentleman, Mr Suhaimi, who stepped forward to answer my simple question, promptly issued the keys, and assured us that our bags would be in our room, which it was. Kudos to Mr Suhaimi for being so well-mannered in a sea of rude Mandarin employees. 3. Went to our room. The shower cubicle had ugly black electrical tape all around the bottom, presumably to stop some sort of leak. Cheap toiletries. Old, tired fittings that haven't been updated since the late 1990s. Flat, overused pillows. 4. Breakfast the next morning at Chatterbox was dismal. Overcooked noodles, cheap butter, tasteless eggs. And a very small selection of food items that couldn't be called a buffet. 5. Rude service again at check-out, even though we had nothing to pay for and it was a straightforward sign-out. Doesn't anyone ever smile at this hotel? All in all, not worth the price, and certainly not worth our patronage. Don't bother with the Mandarin Orchard, it's way past its prime. There are many other hotels in SG that welcome you with a smile, maintain a good environment and charge you far less.
A stay at Mandarin Orchard Singapore places you in the heart of Singapore, steps from Orchard Road and Takashimaya Shopping Centre. Featured amenities include limo/town car service, a computer station, and express check-out. Planning an event in Singapore? This hotel has facilities measuring 30000 square feet (2787 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 10 727 reviews
Things to know
- Spacious rooms
- Clean rooms
- Great shopping
Policies vary by room type and provider.
FAQs when booking at Mandarin Orchard Singapore
Where is Mandarin Orchard Singapore located?
Mandarin Orchard Singapore is located at 333 Orchard Road in Central Area, 1,2 km from the centre of Singapore. Orchard Road is the closest landmark to Mandarin Orchard Singapore.
When is check-in time and check-out time at Mandarin Orchard Singapore?
Check-in time is 14:00 and check-out time is 11:00 at Mandarin Orchard Singapore.
Does Mandarin Orchard Singapore offer free Wi-Fi?
Yes, Mandarin Orchard Singapore offers free Wi-Fi.
Does Mandarin Orchard Singapore offer free parking?
Yes, Mandarin Orchard Singapore offers free parking.
Does Mandarin Orchard Singapore offer free airport shuttle service?
No, Mandarin Orchard Singapore does not offer free airport shuttle service.
How far is Mandarin Orchard Singapore from the airport?
Mandarin Orchard Singapore is 13,1 km from Singapore Seletar. Mandarin Orchard Singapore is 18,1 km from Singapore Changi.
Can you bring pets to Mandarin Orchard Singapore?
No, pets are not allowed at Mandarin Orchard Singapore.
Does Mandarin Orchard Singapore have a pool?
Yes, Mandarin Orchard Singapore has a pool on-site.
Reviews about Mandarin Orchard Singapore
Most popular landmarks
- Orchard Road 0,4 km
- Fort Canning Park 1,5 km
- National Museum of Singapore 1,5 km
- Clarke Quay 1,7 km
- Sri Veeramakaliamman Temple 1,9 km
- Chinatown 2,3 km
|Singapore Seletar||13,1 km|
|Singapore Changi||18,1 km|