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Value for money
Distance to city centre
|Punta Arenas Pres Ibanez|
Distance to airport
|"Flexible helpful staff."||(in 30 reviews)|
|"Very good breakfast!"||(in 36 reviews)|
|"Nice designed, modern hotel"||(in 18 reviews)|
|"This hotel is grossly overpriced."||(in 8 reviews)|
|"They lack good service personnel."||(in 5 reviews)|
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Very nice hotel and rooms, perfectly located in the city, with some rooms having sea view. Very welcoming and smiling staff. Lots of quality and choice for the breakfast, which is not so easy to find in Chile when you like both English+continental breakfast.
Most of the front desk staff could be better at English, especially in a city that is becoming a hub destination for many international travelers. However, there was one person 100% fluent in English at our check-in which made things easier and helped us a lot during our stay, thank you very much. Also, there should be more coordination between reservation staff and front desk staff. When asking for an airport transfer over the phone, a 1st person told me OK and sent me the fares by email, so I confirmed right away, then a few minutes later a 2nd person told me it was not possible because it needs to be booked at least 24hr ahead, and when I called the same number back a 3rd person, from another service, told me she didn't know anything about my transfer request and that it had to be done all over again because I was talking to the wrong service before. In the end the transfer was OK, but more coordination would be much less stressful for the customer, which shouldn't have to worry about which service he is talking to, it's not our fault if when ringing the same number one gets to speak to two different services than don't talk between each other. Another issue with twin beds: We asked for twin beds (the option was offered on booking.com, so we just clicked on it), and then received a message saying it might not be possible. We called, again, and got told they didn't know how many beds would be in the room and that we would have to find it out upon arrival! These problems could easily be addressed though, with better organization and coordination between staff members. Otherwise, the rest of the stay (hotel, room, breakfast, hospitality of front desk members) was superb.
Location was very convenient for sightseeing, just in front of the park and close to the harbor. A good hotel for guests attending Antarctica Cruise
Number of staffs of the restaurant might not be enough for smooth operation.
Excellent service with a smile
Located at the heart of Punta Arenas, Hotel Cabo de Hornos stands out for its traditional building, icon ofthe Patagonia, housing the history and tradition of the patagonian culture with its warm and personalizedservice.Boasts 110 rooms, providing a high standard of service, restaurant, bar and conference centerFree breakfast buffet, free WiFi, free self parking and free business center.
based on 634 reviews
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Most popular landmarks
- Museo Regional Magallanes 40 m
- Plaza Munoz Gamero 70 m
- Palacio Sara Braun 107 m
- Museo Naval y Maritimo 218 m
- Santuario Maria Auxiliadora 0,8 km
- Punta Arenas Cemetery 1,3 km