Seehotel Dr. Jilly

Carefully swindlers! We booked in this hotel room which description on Booking.com sounded as: "the improved double room with a big bed, a balcony or a terrace and a view of the lake" for 405 euros for 3 nights. Everything has been provided in number for 2 people (a bed, a set of gels and shampoos, towels, etc.). And there was also a separate sofa. Before arrival I several times directed to hotel and on the website request for an extra bed since we planned rest three together with the child, but the response to 3 inquiries haven't followed. When we have arrived three together: I, the wife and the child have also come on респепшн with baggage the girl has given us a room key where we three together also have risen. Having spread out things I have decided to ask about whether will prepare a sofa for a dream of the child and have gone down to her on респепшн. My question was is as follows: who by the evening will prepare a berth for the child? On what she has called someone and has offered me a key from other room on the ground floor, separately for the child. On a question: this number will be provided in the same cost? I won't need to pay extra? - she has answered that yes in the same price. As a result at check out make out us a bill for 1230 euros. It is asked why? and further it is more and more interesting: it appears in confirmation on the reserved room it is written that and, it double, but is provided for one person (always attentively read confirmations from hotel), and the second number is provided to us for the child for an additional fee in 405 euros. My arguments that they couldn't furnish then to us a room key for one when we have arrived three together and that I didn't ask additional number, and asked about a bed for the child and the second number they have offered - remain unaddressed.

Carefully swindlers! We booked in this hotel room which description on Booking.com sounded as: "the improved double room with a big bed, a balcony or a terrace and a view of the lake" for 405 euros for 3 nights. Everything has been provided in number for 2 people (a bed, a set of gels and shampoos, towels, etc.). And there was also a separate sofa. Before arrival I several times directed to hotel and on the website request for an extra bed since we planned rest three together with the child, but the response to 3 inquiries haven't followed. When we have arrived three together: I, the wife and the child have also come on респепшн with baggage the girl has given us a room key where we three together also have risen. Having spread out things I have decided to ask about whether will prepare a sofa for a dream of the child and have gone down to her on респепшн. My question was is as follows: who by the evening will prepare a berth for the child? On what she has called someone and has offered me a key from other room on the ground floor, separately for the child. On a question: this number will be provided in the same cost? I won't need to pay extra? - she has answered that yes in the same price. As a result at check out make out us a bill for 1230 euros. It is asked why? and further it is more and more interesting: it appears in confirmation on the reserved room it is written that and, it double, but is provided for one person (always attentively read confirmations from hotel), and the second number is provided to us for the child for an additional fee in 405 euros. My arguments that they couldn't furnish then to us a room key for one when we have arrived three together and that I didn't ask additional number, and asked about a bed for the child and the second number they have offered - remain unaddressed.