Palace Hotel

I came back after many years. The location and the charm from the old days is a must

I didn’t like the people from Bradesco which rent part of the property and the guests couldn’t go to the inside garden, we didn’t have chairs along the main hall, the game room and bar was all taken. It was very upsetting. I noticed lack of care in details. We didn’t have the light over the mirror in the bathroom. No fixture and no bulbs of course. I asked two time to be repaired and they never did it. The mirror had brown spots . We didn’t have a garbage can in the room only in the bathroom, the shower box had the top loose what was not easy to close the door.

The staff were regulating the use of towels in the pool area and complained about the amount of towels used by guests previously, as the hotel was full. They also showed dissatisfaction with the use of the sauna, because they would have to clean. It was very embarrassing to hear the whining of the servants

I liked the location, the comfort of the room, the pool area and the sauna.

It was a amazing building and the sulphur pool was incredibly nice with warm water.

A female member of the staff was quite rude because we arrived last minute to have breakfast. They close the doors at 10 but don't take the food away until 10:30. The day before we got there 9:55 and had breakfast without a problem but the next day we got there at 10pm and the stuff made a bit of big deal that breakfast ends at 10:00am. The head waiter asked us to make a plate that they were going to take the food away. That's understandable since we were there at that time - but a young female member of the staff almost elbowed my partner as she was getting the food and had a really grumpy face on her. I think that although we were there last minute for breakfast and they had been serving until 10:30 in the previous days, that was uncalled for since we were paying guests.