B&B Hotel Pisa

The property is in industrial area of Pisa . It’s ca 9min drive from airport and that’s why we have picked it .

We arrived at 1am after some delays on the airport . There’s no reception staff member to great you , rather self check in machine . We’ve checked in, the machine spat out our room card and here when it got tricky . We were unable to open main hotel door with it . We tried for few minutes and decided to ring for assistance . The lady who picked up sounded rather irritated and after we asked her if there was another card reader she just abruptly said “ I don’t know , I’m in Milan “ . Maybe someone who’s never been at the property shouldn’t be picking up assistance calls? ....just a thought . Eventually she told us to reprint our room card and that did the trick . We got upstairs . The rooms are very basic , the carpet had an iron stain on it and shower door water marks . On the other hand beds were hard but comfortable . In the morning we got downstairs for breakfast that we’ve paid for . It was 10.15 . Lady at the front desk with bit of an attitude informed us that the breakfast was finished and we can go to bar across the road . I told her that there was no info about breakfast times to which she she said “it’s everywhere “ . We had a bit of exchange as the info was most def not in our room , nor on our check in receipt . She kept on saying “it’s everywhere “ and took us to the lift to show us a poster about breakfast . I guess they are expecting everyone to read their advertisement in the lift as that was the only place you could find this info. We have asked for a refund and received €13.40 back . When we got back upstairs I have realised that we have paid €17.90 . My husband didn’t want to go back and carry on either he negativity so we decided to leave it ... It put a bad taste in our mouth though and made our holiday in Italy start off on the wrong foot . We won’t be using this or any other of BB hotels in the future. Sort out your customer service ! Little smile and being polite goes a looong way .