Hôtel d'Orsay

Location was fantastic

The room was a little too small for 2 people

The room was very clean.

We were very disappointed with our room. We booked 5 months ago and specifically asked for a balcony room. The photos on the website were why we chose this hotel. We called before reserving as it was a “full payment at time of booking” arrangement. We were assured at that time that we would have a room with a balcony. We called again 2 months prior to our departure to double check and we were assured we had a balcony room. Upon check in we were given a “superior” room with a view of the some sort of alley. We understand that the buildings in Paris are older and have more limited views. That is part of their charm but we specifically chose this hotel over the others because of the charming balcony. When we checked in and did not have the balcony room we were told “nothing is guaranteed and things change.” I understand that and if we had been told at that they might not be able to honor the reservation we would have stayed elsewhere. The room was clean and in a nice location but we booked the superior room for $450 because we were told we had to in order to have a balcony. Management did offer us a breakfast and beverage in compensation but we would have gladly passed on those to have the room we had reserved.