Mercure Padang

Great rooms, amazing gym.

Staff not prepared to deal with women and western culture.

Great breakfast buffet, nice pool area, accommodated our request for adjoining rooms, staff very helpful

ambience, and the bed.

first, i check in . the guy ask me for deposit unpolitely . second, i book from booking.com with a special request but he said he didnt get the request. third, i tell what my request is but the guy cannot provide . he said that what i want is not in superior room . but i said the pictures show me that it is , then finally he admit that he is the new guy , but why a new guy dont know what he sell which is the room that he rent for . last , he ask me to go to the room to check . its not the way that a highly rated hotel staff do for their guest but they should make sure what we want . all the environtmen are good exept the staafff including the waiter at the restaurant when im breakfast the lady with purple uniform is not friendly at all .no smiling . i hope you all guys can improve .thanks