Sheraton Miyako Hotel Osaka

The hotel lobby was grand and the receptionists were lovely. After discovering that I could not change the temperature in my room as the air conditioning is centrally controlled, a guest relations officer came over and seeing my red face, immediately made arrangements to move all the luggage to a better room with a thermostat control. She was so hospitable, accommodating and polite and if this review were based on the staff alone, I would have given it a 10 out of 10. Oh - in addition, the bed was comfortable.

The hotel room and bathroom were old and the facilities were outdated. I did not use the bath tub as I wasn’t sure of how clean it was. The facilities were not modern. The rooms and air conditioning system are in need of a complete overhaul. At the start of the trip I had booked another hotel at umeda (ibis umeda) which is supposedly not as good but I found it to be better located to shops and transport, clean and modern while small. The location of the Sheraton is not in a convenient nor central area. I must end by saying that the staff are a credit to the hotel.

location and comfort of the pillows

cold atmosphere

Great location

Bathroom was small and toilet gave off a weird smell "Convenience" store on 2nd floor is more like gift shop Room didn't have a lot of sockets for charging stuff