Hotel New Okinawa

The hotel is centrally located on the international shopping district but it came with the noise. We were on level 5 and we could hear the traffic light noise to signal pedestrian crossing, garbage pick up every morning and many rowdy, heavily drunk pedestrians hung outside the convenience store directly opposite the hotel till 5-6am every day during our 5-day stay. You could shut the windows and turn on the air-con. But pretty much every room is a smoking room and the residual cigarette smell circulates inside the room. The breakfast served was very good, authentic with a lot of varieties. It is much better than other 4-star hotels we stayed during our trip in Okinawa. The restaurant staff were helpful and attentive.

Our written email confirmation from Booking.com included the accommodation and breakfast for 2 people for 4 days. We paid Yen46,060 for the 4-night non-refundable accommodation. When we checked in, the hotel advised that our booking was only for breakfast for 1 people for 4 days. The staff at the reception rang up Booking.com to clarify. We were advised by Booking.com that there was a technical problem causing the discrepancy in booking. Since the hotel did not want to honour the breakfast for 2 people for 4 days, Booking.com offered to reimburse the breakfast for the 2nd guest for 4 days as soon as we have submitted the receipt for reimbursement. It has been 4 weeks since we provided the breakfast receipt and completed the stay, we are still chasing the reimbursement from Booking.com. We were given a twin room. My partner got bitten by very small black bugs in his bed every night (We assumed daily housekeeping included changing the bedlinen every day). My partner could see a handful of black bugs on the sheet when he woke up every morning.

The location is excellent lots of shops and restaurants next to the hotel.

Very old decorations and the smell of cigarette smoke was coming through the vents

Room smelt of smoke even it was a non - smoking room

Room smelly & the raised level at the toilet can cause guest to trip