Pros (+) Not much
Cons (-) No customer service staff didn't care, elevators were slow and one was broken
4 stars
Portola Hotel & Spa At Monterey Bay
Photos of Portola Hotel & Spa At Monterey Bay
Overview
Pet-friendly resort with 2 restaurants connected to the convention center in Monterey This smoke-free resort features 2 restaurants, a full-service spa, and an outdoor pool. Additionally, 2 bars/lounges, a fitness center, and WiFi in public areas are onsite. Housekeeping is available on request. Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested. Recreational amenities at the resort include an outdoor pool and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Latest deals for Portola Hotel & Spa At Monterey Bay
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Portola Hotel & Spa At Monterey Bay
- Snorkelling
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Valet parking
Basics
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- 24-hour front desk
Things to do
- Hiking
- Eco tourism
- Beach access
- Bicycle hire
- Fishing
- Scuba diving
- Diving
- Snorkelling
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Pool and spa
- Spa and wellness centre
- Massage
- Heated pool
- Spa
- Hot tub
- Outdoor pool
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Fold-up bed
- Alarm clock
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Interconnected room(s) available
- Telephone
- Storage available
Parking and transportation
- Parking
- Valet parking
Outdoor
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Desk
Health and safety
- Safe
Family friendly
- Kids meals
Fitness
- Fitness centre
Reviews of Portola Hotel & Spa At Monterey Bay
8.3
Very good
3799 verified ratings
Wonderful
1840
Very good
759
Good
536
Okay
256
Fair
182
Mediocre
88
Poor
138
Summary of reviews
Guests say
Guests frequently praised the hotel's convenient location, especially its proximity to attractions like the fisherman's wharf and downtown. While many appreciated the spacious rooms and cleanliness, several reviews pointed out issues with customer service, broken amenities, and cleanliness concerns like stained carpets and unwashed bed sheets. Additionally, guests expressed dissatisfaction with the overall value for the price, particularly due to construction noise and inadequate service.AI-generated from customer reviews
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Score by provider
8.3 out of 10
267 reviews
9.1 out of 10
3 reviews
8.1 out of 10
24 reviews
All reviews
Pros (+) The hotel is a short walk to the pier.
Cons (-) There is a lot of construction around the hotel, which makes things loud and busy. We had to wait until after 5 to check in ad still didn't get what we had asked for. There was a large convention there and basically the staff told us that they couldn't do anything to accommodate us. We ended up with a room on a VERY busy street and a toilet paper rack that kept falling on the ground. I was really ...
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Pros (+) We love the Portillo but the construction is very distracting. We come about once a year and last year it was complete distraction as well. The room we got this trip was so noisy. We could hear everyone walking by yelling and screaming in the middle of the night. I wish we had staying in the main building. Everything else was oerfect! We love the portola... we will visit again even tho this wasn't...
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Pros (+) We paid 150 plus 20 to park. I am at peace with it. Recommended.
Cons (-) 20 additional to park...cmon.
Cons (-) Hotel was under construction. It was loud and not the least bit relaxing. We were woken up in the middle of the night by drunks cursing in the plaza area. The carpet in the room was stained. The power went out multiple times and I had one family member get stuck in the elevator. The staff was friendly but my experience overall was not pleasant.
Pros (+) Walking distance from everything.
Cons (-) Construction during our stay and a long walk from the elevators
Cons (-) Jackhammers outside my window at 8am, nonstop construction noise on hotel and conference center next door. Poor service in restaurant. Good location & friendly staff
Cons (-) Shards of glass on the room floor; freezing temperature when we walked into the room (heater was not on); once heater was turned on, had little to no effect, so we slept in bathrobes and ordered two extra blankets. Hotel is currently under major renovation, so the check-in feels like a motel and there is no entry lobby.
Pros (+) my kids loved the pool and hot tub.
Pros (+) Close to everything downtown and you're right next to Fisherman's Wharf. Staff were professional and very accommodating. Spa services were great.
Cons (-) Construction was going on outside for their conference center so you have to walk around it a little bit but inside you couldn't hear it from where I was staying along Pacific Street.
Location
2 Portola Plaza, Monterey, CA 93940
What's nearby
- Monterey Conference Center18 m
- Golden State Theater207 m
- Wine Trolley Tours264 m
- Fishermans Wharf269 m
- MY Museum Monterey County Youth Museum284 m
- Cooper Molera Adobe0.4 km
- Colton Hall Museum0.5 km
- Cathedral of San Carlos Borromeo0.7 km
- Dennis the Menace Park0.8 km
- San Carlos Beach - The Breakwater0.9 km
- Monterey Museum of Art-La Mirada1 km
- Cannery Row1.6 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Portola Hotel & Spa At Monterey Bay
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
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See most recommended stays in MontereyGood to know
Value for money | 7,6 |
|---|---|
Distance to city centre | 0,1 km |
Nearest airport | Monterey Regional |
Distance to airport | 5,1 km |