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|"Good location friendly helpful staff"||(in 82 reviews)|
|"Helpful and friendly staff."||(in 51 reviews)|
|"Nice garden and swimming pool."||(in 52 reviews)|
|"Staff was very rude."||(in 34 reviews)|
|"In my view quite ridiculous."||(in 3 reviews)|
|"Also the breakfast was terrible."||(in 27 reviews)|
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The room size was ok and the beds were comfortable.
The staff was not attentive. We got the wrong room in the beginning and the second room was not ready when we entered it. It was still dirty and no sheets were on the bed. Eventually the bed sheets had cigarette burning holes. Next to the hotel in front of the swimming pool is a huge construction side with noise all the day. The quality of the food in the restaurant (dinner and breakfast) is not at all justified for the money. Breakfast is basically bread and jam. Dinner was a buffet with no vegetarian choice and really bad quality food. The waiter was unfriendly , not at all service oriented and asked us to pay in Euros. The hotel is rather central but for sure not in the middle of the city. It takes a lot of walking to get to the Medina. All in all a very bad experience where we felt over and over again cheated.
Good location. Also very good staff members. Room ok. Food eatable. Wifi in the room positive surprise.
Smiling, greeting and small courtesy does not cost anything, but creates the athmosphere. Dead serious staff members to customer service training. Management wake up please. Cook or new cook should vary even a bit the meals and also this could be easily done without extra costs. Using cash all the time in the hotel is oldfashioned and awkward, one should be able to sign the shoppings in the restaurant and bar to your room bill. AC pretty inefficient.
Location, Staff are amazing.
Inside wall and was a good value
Breakfast was weak first day but fine second.
With a stay at Hôtel Chems, you'll be centrally located in Marrakech, within a 10-minute drive of Menara Mall and Palais des Congres. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 1 906 reviews
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Most popular landmarks
- Mosquée de la Koutoubia 297 m
- Jamaa el Fna 0,8 km
- Bab Agnaou 0,9 km
- Saadian Tombs 1 km
- Souk Zrabi 1,1 km
- Dar Si Said Museum 1,2 km