Hotel & Diving les Illes

The sheets on the bed were very clean. The staff at the hotel were apologetic and tried to be helpful and gave details of other hotels that I may want to move to, as I was not happy with the quality of the hotel, facilities and room. But I would lose a days booking fee. I made my complaints to staff so are fully aware of my thoughts. There suggested I may want to move to an inferior room with a view of a wall 10 feet away, which were newer than the one I was in. But I would have to wait until the following day to have a look.

I had paid 384 euros for 3 nights B&B and upgraded to the best room I thought in the hotel with a view. Instead of a good quality room I got a tired room which clearly had not be refurbished for many years or since it was made a hotel. The bath was so old the white lining had been repainted and looked really tatty. there was no separate shower only the mixer tap shower attachment. The hand sink was wobbly on the wall. The toilet was so old, the pan and the seat were really discoloured and stained. It still had a chain pull which I thought was a joke. The room was on the first floor and patio door opened onto a small balcony/terrace. This doors lock was broken so was insecure. It looked directly onto a small square which was used for deliveries, diver congregation point and seating for adjoining cafes. You were unable to sleep later than 7am due to noise of deliveries, also the noise from early diver groups meeting and loading of equipment. Being on the first floor you are only 20 feet from these disturbances. The rooms door was really old and rickety, and only had a poor quality lock which would not have withstood more than a gentle push to force it open. The room had no noise proofing and you could hear everything going on in adjoining rooms and corridor. The bar and dinning room were vary basic and the breakfast a very simple affair. The reception doubles as the diving centres office and is always very busy, not helped by being very small. This is basically a low budget hotel with very basic facilities. The room prices were very expensive and not worth the money paid. The hotel would only suit divers would do not require any facilities and would be happy with a rough and ready hotel. I suspect they would have paid a lot less for a room if they had booked through the diving school as part of a diving package.