Damai Beach Resort

pool, breakfast

Treating other guest a lot better than us. This made us feel second rate and ignored. We feel we weren't clearly communicated with and missed out on attractions. The room had broken parts.

Nothing

State of repair, food,etc Without doubt the worst hotel I have stayed in for a long long time

Location.

Aged property and incompetent staff especially the housekeeping team. I checked into the room and found it to be in bad condition - very dusty, floor is cracking, wooden furniture all too old to be sit on or used and mouldy washroom. Worst thing was that I found 3 needles stuck on the curtain when I was drawing them. They almost got me but luckily I didn’t. Who knows whether they’re infectious or person who left them deliberately or not. When I called to the frontdesk to complain, they didn’t turn up. The second call which I was firmer got them off their seats and came to investigate. The person attended and told me they were nothing in a really light mood. I was furious of her attitude and called upon her supervisor which she was mocking us for taking it to that extreme. This wasn’t anything funny, it’s a health and safety issue especially when they kept blaming the previous guests for the needles instead of admitting the error. The duty manager took over and change us to another room. Apologized and promised to send the housekeeping team to apologize to us personally but never turned up. Overall, very disappointing experience. We’ll not return. As for everyone else, avoid at all cost. A hotel in need of overhaul refurbishment and serious staff training.