Good to know
|Distance to city centre||2,7 km|
|"I loved it amazing hotel simply!."||(in 66 reviews)|
|"We loved the infinity pool."||(in 467 reviews)|
|"Clean very spacious great views."||(in 82 reviews)|
Time of year
Show reviews that mention
|amazing hotel||in 124 reviews|
|amazing room||in 220 reviews|
|amazing view||in 118 reviews|
|elevators were slow||in 5 reviews|
|great location||in 179 reviews|
|infinity pool||in 659 reviews|
|kuala lumpur||in 23 reviews|
|petronas twin||in 97 reviews|
|pool and breakfast||in 354 reviews|
|pool floor||in 53 reviews|
|ready check-in||in 7 reviews|
|rooftop bar||in 41 reviews|
|rooftop infinity||in 88 reviews|
|room view||in 212 reviews|
|room was big||in 228 reviews|
|sky deck||in 11 reviews|
|spacious room||in 35 reviews|
|staff were very friendly||in 164 reviews|
|washing machine||in 47 reviews|
The lift is very very very slow it took around 5 minutes each time and the lift is always packed. The building feels a bit dated.
Nice big rooms
Dirty pool, a lot of kids in the pool, no free beds by the pool . Staff should improve on English
The room was ok.
Firstly, I’ll start by complimenting the Face Suites hotel. The room is very large and comfortable to live in. The breakfast buffet although very mediocre, is adequate enough to have for breakfast. It’s not quite worth the amount of money you pay for it but overall it’s an OK experience. Okay now, the bad things; checking in, we were greeted by very rude staff. We approached a counter on the right hand side (note: there’s two counters), and was greeted by a very rude man who demanded to see our online booking. No formal greeting, just a “where’s your booking?” in a very rude tone. Quite the impression you made there buddy. After obliging to his utter command, we were rudely instructed that we were at the wrong counter and that the other counter was for hotel guests. Okay, so we go to the other counter and luckily the lady who served us was more pleasant to deal with. So we acquired all the necessary information and went to the elevators to go to our room located on the 20th floor. I will have to say, to anyone who is staying here and does not mind an overcrowded, hot, smelly and rude staffed hotel, then this is the place for you. The best thing about this place is the room (even though one of our air conditioners was not working). The phone line to the hotel food service was also atrocious. The phone line does not even work and we attempted MANY times to contact the reception which took YEARS to pick up our call to finally transfer to the food service. One of the biggest downfalls of this hotel which is the crux for our decision to NEVER come back is the elevator situation. The elevator is HORRENDOUS. There are 8 elevators but some how we still wait over 15 minutes for an elevator down. It does not even tell you where the elevator is, usually there would be a computer screen that tells you which level the elevator is at and if it’s coming down or up. None here, for a 5 star hotel, this is ridiculous.
The suit was amazing and very comfortable. Probably one of the best views from our room to the Petronas Twin Towers.
We had a two night stand in this hotel an on both evenings we have to walk 50 floors by staircase because just 2 of 8 elevators where running. For a hotel in this price range, it should be self-evident that the elevators work and you are not forced to walk half an hour to your room, as there are huge queues in front of the two elevators.
the apartment look clean and upscale. everything you need is there; since scissors until scale. we loved it!!
there is a problem with the design of the apartment as the bathtub didn't fit the tab to fill it and we need to push it or the water was splashing and going to the floor. Also the cupboard has no way to open it as it is totally flat and slippery surface
With a stay at The Face Suites Kuala Lumpur, you'll be centrally located in Kuala Lumpur, within a 5-minute drive of Kuala Lumpur Convention Centre and Pavilion Kuala Lumpur. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
based on 7 425 reviews
Things to know
- Clean rooms
- Wonderful sightseeing
- Spacious rooms
- Great view
Policies vary by room type and provider.
Reviews about The Face Suites Kuala Lumpur
Most popular landmarks
- Kuala Lumpur Tower 0,6 km
- Petronas Towers 0,9 km
- Aquaria KLCC 1,2 km
- Bank Negara Malaysia Museum and Art Gallery 1,5 km
- Sultan Abdul Samad Building 1,5 km
- Jalan Alor 1,5 km
|Kuala Lumpur Abdul Aziz Shah||16,8 km|
|Kuala Lumpur Intl||46,6 km|
|Kuala Lumpur Sentral||3,3 km|