The Face Suites Kuala Lumpur

1020, Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
+60 321 681 688

Cheapest
rate per night

8,8

Excellent
based on 7 425 reviews
The Face Suites Kuala Lumpur - Kuala Lumpur, Malaysia
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Priceline R774
Agoda.com R1 289
KAYAK R1 609
Priceline
Agoda.com
KAYAK

Good to know

Distance to city centre 2,7 km
Location rating 8,8

Rooms

Check-in
Check-out

Deluxe rooms

R774+

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Bed type
Provider
Nightly base price
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R1 530 per night
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R1 609 per night
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R1 654 per night
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R1 929 per night
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R1 960 per night
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R2 017 per night
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R2 057 per night
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R2 057 per night
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R2 132 per night
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R2 259 per night
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R2 527 per night
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R3 590 per night
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R774 per night

Superior rooms

R1 289+

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Provider
Nightly base price
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R1 289 per night
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R1 787 per night
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R1 794 per night
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R1 840 per night
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R2 022 per night
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R2 180 per night
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R3 155 per night
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R3 412 per night
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R3 602 per night

Premier rooms

R2 000+

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Nightly base price
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R2 000 per night
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R2 138 per night
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R2 138 per night
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R2 395 per night

Reviews

Pros

Traveller rating

582
142
28
10
0

Time of year

Traveller type

Show reviews that mention

+
amazing hotel in 124 reviews
amazing room in 220 reviews
amazing view in 118 reviews
elevators were slow in 5 reviews
great location in 179 reviews
infinity pool in 659 reviews
kuala lumpur in 23 reviews
petronas twin in 97 reviews
pool and breakfast in 354 reviews
pool floor in 53 reviews
ready check-in in 7 reviews
rooftop bar in 41 reviews
rooftop infinity in 88 reviews
room view in 212 reviews
room was big in 228 reviews
sky deck in 11 reviews
spacious room in 35 reviews
staff were very friendly in 164 reviews
washing machine in 47 reviews
  • Good
    Oct 2019
    6,3

    The lift is very very very slow it took around 5 minutes each time and the lift is always packed. The building feels a bit dated.

  • Good
    Oct 2019
    6,3

    Nice big rooms

    Dirty pool, a lot of kids in the pool, no free beds by the pool . Staff should improve on English

  • Okay
    Sep 2019
    4,6

    The room was ok.

    Firstly, I’ll start by complimenting the Face Suites hotel. The room is very large and comfortable to live in. The breakfast buffet although very mediocre, is adequate enough to have for breakfast. It’s not quite worth the amount of money you pay for it but overall it’s an OK experience. Okay now, the bad things; checking in, we were greeted by very rude staff. We approached a counter on the right hand side (note: there’s two counters), and was greeted by a very rude man who demanded to see our online booking. No formal greeting, just a “where’s your booking?” in a very rude tone. Quite the impression you made there buddy. After obliging to his utter command, we were rudely instructed that we were at the wrong counter and that the other counter was for hotel guests. Okay, so we go to the other counter and luckily the lady who served us was more pleasant to deal with. So we acquired all the necessary information and went to the elevators to go to our room located on the 20th floor. I will have to say, to anyone who is staying here and does not mind an overcrowded, hot, smelly and rude staffed hotel, then this is the place for you. The best thing about this place is the room (even though one of our air conditioners was not working). The phone line to the hotel food service was also atrocious. The phone line does not even work and we attempted MANY times to contact the reception which took YEARS to pick up our call to finally transfer to the food service. One of the biggest downfalls of this hotel which is the crux for our decision to NEVER come back is the elevator situation. The elevator is HORRENDOUS. There are 8 elevators but some how we still wait over 15 minutes for an elevator down. It does not even tell you where the elevator is, usually there would be a computer screen that tells you which level the elevator is at and if it’s coming down or up. None here, for a 5 star hotel, this is ridiculous.

  • Good
    Sep 2019
    6,3

    The suit was amazing and very comfortable. Probably one of the best views from our room to the Petronas Twin Towers.

    We had a two night stand in this hotel an on both evenings we have to walk 50 floors by staircase because just 2 of 8 elevators where running. For a hotel in this price range, it should be self-evident that the elevators work and you are not forced to walk half an hour to your room, as there are huge queues in front of the two elevators.

  • Excellent
    Sep 2019
    10,0

    the apartment look clean and upscale. everything you need is there; since scissors until scale. we loved it!!

    there is a problem with the design of the apartment as the bathtub didn't fit the tab to fill it and we need to push it or the water was splashing and going to the floor. Also the cupboard has no way to open it as it is totally flat and slippery surface

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About

Overview

With a stay at The Face Suites Kuala Lumpur, you'll be centrally located in Kuala Lumpur, within a 5-minute drive of Kuala Lumpur Convention Centre and Pavilion Kuala Lumpur. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Hotels.com

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,8 Excellent

based on 7 425 reviews

9,2

Vibe

8,8

Location

6,3

WiFi

6,2

Amenities

Things to know

  • Clean rooms
  • Wonderful sightseeing
  • Spacious rooms
  • Great view

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled access
Internet
Concierge service
Laundry service
Room service
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Air-conditioned
24-hour front desk
Night club
Airport Shuttle (Surcharge)
Free parking
Designated smoking area
Storage available
Terrace/Patio
Rooftop
Lift
Laundry facilities
Child pool
Hairdryer
Cable or satellite TV
Coffee shop
Kitchen/kitchenette
Safe
Pets not allowed
Washer/dryer available in-room
Towels
Business centre

Photos

The Face Suites Kuala Lumpur - Kuala Lumpur - Bedroom All photos (14)
The Face Suites Kuala Lumpur - Kuala Lumpur - Bar Bar (2)
The Face Suites Kuala Lumpur - Kuala Lumpur - Bathroom Bathroom (2)
The Face Suites Kuala Lumpur - Kuala Lumpur - Bedroom Bedroom (3)
The Face Suites Kuala Lumpur - Kuala Lumpur - Building Building (1)

Location

Most popular landmarks

  • Kuala Lumpur Tower 0,6 km
  • Petronas Towers 0,9 km
  • Aquaria KLCC 1,2 km
  • Bank Negara Malaysia Museum and Art Gallery 1,5 km
  • Sultan Abdul Samad Building 1,5 km
  • Jalan Alor 1,5 km

Getting around

Kuala Lumpur Abdul Aziz Shah 16,8 km
Kuala Lumpur Intl 46,6 km
Kuala Lumpur Sentral 3,3 km