Komatsu hotels

Pros: The spacious room and the decoration was my taste. The out door hot spring is so clean and has nice atmosphere.

Cons: I like everything there so that I like to go back again.

Pros: Very good customer service

Cons: The heating system abit poor

Pros: the restaurant--the meal--

Cons: no connections to any spots--for sight seeing--kind of far from everywhere--

Pros: English speaking attendant made our stay very enjoyable. The lady (Hiroko, forgive me if spelling is incorrect) made our stay memorable, explaining each dish of our wonderful meals.

Cons: nothing

Cons: Kagaonsen is too quiet as a tourist spot. Restaurants & shops are few & they closed very early.

Pros: Loved the hotel, friendly staff, it was my second time staying here, this time with my parents. I would say go for the upgraded meal on the chef's counter, totally worth it.

Cons: Kaga is a bit out of the way, but not too bad

Pros: The staff were very polite and friendly, and there were a lot of activities. The onsen baths were great!

Pros: Staff were friendly. Food was awesome!

Pros: Excellent friendly staff and wonderful variety of onsen baths. Meals were top notch with fresh seafood and inventive presentation.

Pros: Many different baths

Pros: Vy enjoyable stay at Tensyo for a night in mid Nov . Front desk staff professional n cheerful. Onsens’ water soft n smooth. Room vy spacious, clean n good layout. Food is exquisite , the staff named Matsumoto who served us both meals is humble n cheerful. Good location, comfortable walk around town.

Cons: Nil

Pros: Huge Onsen Hotel! I was quite surprised about it, but especially all the baths were amazing! If you are looking for a more traditional experience this might not be it, but if you want to relax and enjoy the baths and other services than this is perfect.

Pros: fatastic onsen facilities, lots of different bath areas. not too far from Kanizawa for a day trip

Pros: Loved the authencity of the place. The staff were amazing and were very accommodating with our requests.

Cons: The front room was very hot to sleep in. Maybe a separate air conditioner could be provided in that room.

Pros: Generic travel hotel. Everything as you would expect

Cons: The meal at the restaurant was a bot of a let down.

Pros: Huge room with an amazing view over the lake! Friendly and efficient staff. Decent breakfast.

Cons: The room price was considerably inflated due to Golden Week (as they were everywhere).

Pros: The hotel is situated away from town. We like the view of the lake and mountain from our room. Good facilities.

Cons: The staff who checked us in was not very friendly. Not explaining the facility, gave us the key and told us the breakfast time only. In fact, they have onsen, swimming pool... etc in the hotel.

Pros: Very friendly and helpful staff. Dinner was superb and the waitress, despite very little English spoken, offered fantastic service. Receptionists too were extremely helpful to show us the direction to get to sightseeing spots.

Cons: The garden was lovely.

Pros: The large clean characterful room. The large indoor and outdoor Onsen. The buffet breakfast was excellent. The shuttle service to/from the station was very handy, given the station is far from the town.

Cons: There was a lingering smell, possible food (crab) throughout the corridors on my floor and the room. The room was next to some large external water pumps/vents that made a lot of noise and so the the position of the room and the outside noise wasn't the best.

Pros: Everything is OK

Cons: Some dinning staffs are not friendly

Pros: Excellent butler services, started with choices of food for the dinner/breakfast, to timing arrangement/reminder, to taxi services..... You can feel all the details are being taken good care. I left a vast jacket in the room and realized it after arriving Tokyo. I phoned the hotel and the staff was very helpful, and immediately arranged the courier to be sent to my next stop. Thanks a lot!

Cons: Nil

Pros: The staff were all very friendly and helpful! Responding to our inquiries and speedy check in and check out. Room was very spacious complete with all the room amenities and the outdoor bath was really nice. Love the massage chair in the room especially after a nice soak in the hot bath! The lady at the souvenir store was a real legend, she is 68 years old but still looking young and beautiful, spoke pretty good English and introduced us to all the local delights while we shop waiting for the 9pm drum performance in the Hotel. Overall an excellent place for family!

Pros: Fifth onsen in Japan over past several trips. Onsen facility is the largest and best. Building is a bit aged. Food dinner is fantastic, breakfast could be better. Staffs are helpful and friendly.

Cons: Room facilities could be better and breakfast can improve. Location is a bit remote not easy to find supermarkets.

Pros: Shuttle bus pick-up from Kagaonsen Station Spacious room with beautiful view and include all basic required facilities; and was very clean Delicious food - dinner and breakfast Staff very friendly

Cons: Public bath is a little small, especially the open-air bath.

Pros: Huge room by Japanese standard with beautiful river view. Sake at the outdoor onsen. Table tennis and mini golf facilities. Close to the Kakusenkei gorge.

Cons: Nothing

Pros: Nice garden view with river nearby. Good English at check-in counter.

Cons: Can't think of.

Pros: The location is just at Kakusenkei Gorge, good for the view and a walk for the beautiful surroundings around.

Pros: This is a classic ryokan experience, rooms with tatami flooring, sitting area with balcony overlooking the river below, sliding shoji doors. The hotel is built on the cliffs, so all rooms have a view of the valley and river. We also took part in the kaiseki dinner, and I found the stay a real bargain with half-board included -- dinner was not the most elaborate I've had in Japan, but I quite liked the buffet breakfast with plentiful of options. Room was spacious and comfortable; futon used was extra thick (plus an additional padding), so sleep was perfect. The hotel is obviously aging, but still feels grand with its design and choice of materials. Typical for a ryokan, the onsen facilities are small and comprised of just a large indoor bath, sauna, and outdoor rotenburo -- but they overlook the valley, forest, and river below, and the sound of running water (plus the soundtrack of shamisen music) really adds to the atmosphere -- there was even free sake and umeshu offered in the rotenburo (but only in the evening hours). Free massage chairs are available in the relaxation area just outside the onsen. An abundance of activities are provided in the hotel, including karaoke room (free during the day, but reservation required at night), ping pong, game room with video games/comic books/claw machines. If you get bored, the main stretch of town with the public bath and cute shops are just a few blocks away. The ryokan does offer free shuttle pickup and dropoff from Kagaonsen station, but you need to reserve a day in advance (since the shuttle is shared among multiple properties). I found all staff quite courteous, which is the norm for Japan.

Cons: Only small hand towels are provided in the onsen (so you have to carry the large bath towel from your room and back, which I found somewhat strange). Staff speaks limited English. We were not escorted to the room with tea freshly made for us on arrival, which is typically the format while staying in a ryokan in Japan.

Pros: Staff where lovely all through my stay. Although a big hotel it felt intimate and the traditional room was such a treat! They also provide free pick up to and from the JR station and gave me great advice on things to do!

Cons: Nothing

Pros: The rooms were beautiful and the onsen heavenly. The food delicious

Pros: Nice place, for he staff is nice and it is very close from the station.

Pros: A good location.

Cons: Water was not flowing away in the shower sink

Pros: The location. It's an easy access

Cons: The sound of the room next to us can be heard.

Pros: Clean and quiet Great onsen

Cons: Very remote area Not much to eat in the surrounding

Pros: Easy, convenient stay. Thank you!

Pros: The onsen was very nice.

Cons: The beds were hard.