Hotel Excelsior

We really liked the hotel itself. We stayed there two times for four days The breakfasts are good, the dinners are amazing. I want to note the professionalism of the staff represented by Nataliya, au pair Siam and all the waiters, the woman on the reception who did us a room upgrade on our second arrival.

From the huge minuses. At daytime there is an extremely unprofessional, inhospitable to aggression, young, fair-haired girl working on the reception, whose name I can’t remember because of the constant disturbance of contacting with her. She greeted us very inhospitable. When I noticed that the rooms looked bigger on the photos the following answer was that on website everything is described in meters. Afterwards we got commented on, moreover in a teacher manner, like leaving the keys of the bicycles with yourselves is FORBIDDEN. You also can’t take an excess towel to the beach! On our first departure she wrote off money from the credit card when the payment was done in advance!!! After 15 minutes of arguing she understood she was wrong and returned the money. But the apogee of everything was the late check-out, which we asked for on the reception from a nice woman, who insured us three times that there will be no problems concerning that and that we could live our room at 15:00. At 14:00 when we were going to our room the young girl on the reception, once again with a teacher manner she asked us when are we going to do our checkout. We told her that we have informed her colleague about our late check and that she told us we could be staying until 15:00. She didn’t answer. After 5 minutes we got a telephone call to our room number, we answered but could hear nothing, so my husband went to the reception. On the reception she tells my husband if we don’t leave the room in 10 minutes they will write off the amount per day from us. As our luggages were already packed we left the hotel, but we have never seen such a nasty attitude anywhere!!! We have been traveling for 15 years and every hotel was happy to help us. We have never seen such an attitude for this big amount of money. A hotel with such level can not be represented by a worker so unprofessional. We were planning to return next year but the way we were treated the last moments leave us no wish to come back.

Simona, Andrea, Nataly and Mathilde were absolutely fabulous, nothing was too much trouble. Fantastic holiday, can't wait to return.

Could have done with more plugs in the room.

Staff was very friendly and helpfull. Breakfest was excellent. Pool surroundings was very good and comfortable equipped.

Limited parking. The hotel staff had to move the cars to fit other cars.

Nice Hotel in a Central Location with charming staff and a good restaurant and bar service. Location in the centre of town and directly on the beach with sun beds and beach towels included. Nice Pool and bar area serving drinks and snacks all day and into the evening. Staff were very friendly.

Parking was a little difficult but the hotel has someone on hand to park your car for you if space is tight. The hotel is located on the beach but the sea views from the rooms are limited by trees.

Location is perfect, employees are very friendly and supportive.

There was no chicken or beef meat on breakfast.