Intown Suites Houston 290 Hollister

The kitchen with the large refrigerator. Conveniently located near restaurants and department stores

The room I booked was not the room I got. Unable to use a fitness facilities. Staff was reluctant to replace Linens and bathroom accessories. Room door would not lock when leaving easy to open without a key

Nothing

The smell of room , roaches , toilet barely worked was going slow , the a/c didn’t work me & my kids were sweating for a week . For $263.00 . The manger of the hotel very rude .

Nothing

Everything

Staff

Everything beds nasty had stains carpet nasty begging for towels staff nice afraid it might have bed bugs haven't seen any yet but i have a feeling they there want recommend to anyone

Staff is very unprofessional. We come often, were in between moving & the staff gives us hard times, the lady with the tattoo on her arm is always saying racist jokes to my husband. We get rooms with roaches probably 2-3 times a month, they give us a different room the next day & we just hope for there not to be roaches. Crack heads roam the parking lot all night. Too many big roaches in the halls, stair cases smell like pee, elevator is always broken. Two days ago we had a room that was infested with roaches. We came in, unpacked, had something to do so we left & can back & noticed a couple roaches...... That later turned into a few, so my husband told the office people & they said we waited too late to tell them about it so they weren’t going to refund us. Money isn’t our problem. Giving us these nasty rooms, was. They told us this was a clean room & had a new mattress. Last night we had our daughter in the room with us & not only her but we all were bit by bed bugs!!!!!! Let’s not forget I have pictures, videos,dates& times, texts to yancis personal telephone since she decided to pull my husbands personal telephone number out of the computer system... Weird right.... I also have calls to the night hotel patrols David & you know what he told us ? He told us “bed bugs normally travel” well excuse me mr david how do you think people get them?!!! This is a family establishment & for my daughter to have to start school on her first day of pre-k lookin like a bum/ cps case Bc she got welts all over her, yall got me messed up! We received our refund nevertheless but this is too much, whoever is in charge needs to reach out asap!!!!i just bought her school clothes and me & my husband some clothes for tax free weekend & the fact that one we ain’t get much sleep & two we now have to throw all our belongings & new school clothes out Bc we got bed bugs.