Good to know
|Distance to city centre||3,2 km|
|Nearest airport||Hong Kong Intl|
|Distance to airport||26,7 km|
|"Perfect hotel to enjoy Hong Kong"||(in 18 reviews)|
|"Good location, friendly helpful staff."||(in 251 reviews)|
|"Perfect stay nice outdoor pool ."||(in 170 reviews)|
Time of year
Show reviews that mention
|facilities were great||in 56 reviews|
|great location||in 369 reviews|
|great view||in 104 reviews|
|gym is good||in 40 reviews|
|hong kong||in 34 reviews|
|hotel restaurants||in 302 reviews|
|rooftop pool||in 248 reviews|
|room service||in 17 reviews|
|room upgrade||in 361 reviews|
|smart phone||in 32 reviews|
|staff were very friendly||in 326 reviews|
|tsim sha||in 68 reviews|
The pool area was awesome and the whole hotel was clean. Staff were friendly and welcoming. The lifts to the rooms was so awesome. And the views from our room amazing.
The smell of smoke and the expensive food.
Amazing value for money given the pool and facilities
Location a bit out of the way but not terrible
The location was good. Breakfast was OK, buffet style, varied international choices, getting a decent cup of tea or coffee was not easy, I brought my own in the end but getting a pot of boiled water was just as hard.
At check in, front desk staff like robots, no personality. I was told I had a room only rate, check out was at 12, all off pat. I advised them I had a breakfast included rate which she dismissed, I tried to show her my email confirmation but she walked off saying she would check with her manager, on her return she agreed the 'with breakfast rate'. I asked about a late check out which had been previously requested when booking, she ignored this, gave us our keys and looked down. The room must have been the smallest, with the worst view ever, yet on booking said City View! I requested a late check out again with another staff member a few days later, only to get a wagging finger, telling me 'this time only, you can stay until 1pm! Granted an additional 1 hour! While I was there I said we must have the worst room in the hotel but she ignored me. My husband had stayed here for one night in July, had an excellent room and view with breakfast, I booked 7 or 8 nights and would never return. The restaurant is centrally located on the third floor, the smell of food travels up from the central courtyard to all floors, we were on floor 11! Not the best smell. There are so many flaws to this stay. We asked the concierge for a taxi, he said 'stand there' pointing to two gentleman standing at the side of the path, we stood behind them but soon realised they were not waiting for a taxi. This is an example how quick and dismissive the staff were.
Location. Clean. Hairdryer is good. Neat and tidy. Good restaurants downstairs.
If the room can be bigger. No laundry line in bathroom. Not enough hanging bars in toilet. Prefer a sofa so two can sit and rest at same time.
The location of the property is very good. It’s near the pier, accesible to public transportation, and close to many restaurants and shops. The beds are super comfortable and it’s clean.
I didn’t like the attitude of one of the receptionists when we asked if we can have a late check out. No matter what, the staff at a 5 star hotel must always treat their guests the best way. The rest of the staff was very good, specially the bell men outside helping us get taxis and what not.
This family-friendly Kowloon hotel is located in the historical district, within a 15-minute walk of K11 Shopping Mall, Hong Kong Space Museum, and Harbour City. Hong Kong Convention and Exhibition Centre and Lan Kwai Fong are also within 3 mi (5 km). Hong Kong East Tsim Sha Tsui Station is 9 minutes by foot and Hong Kong Tsim Sha Tsui Station is 9 minutes.
based on 9 549 reviews
Things to know
- Friendly atmosphere
- Friendly service
- Great view
- Professional service
Policies vary by room type and provider.
Reviews about The Royal Garden
Most popular landmarks
- Tsim Sha Tsui Promenade 265 m
- Nathan Road Shopping District 0,6 km
- Tsim Sha Tsui Clock Tower 1 km
- Star Ferry Pier Tsim Sha Tsui 1,1 km
- Jade Market 1,5 km
- Ladies' Market 2,4 km
|Hong Kong Intl||26,7 km|
|Shenzhen East||34,2 km|