Good to know
Distance to city centre
Distance to airport
|"Very helpful and friendly staff."||(in 64 reviews)|
|"Excellent hotel, friendly staff, good breakfast."||(in 254 reviews)|
|"Excellent hotel, friendly staff, good breakfast."||(in 179 reviews)|
|"4th floor and no elevator."||(in 15 reviews)|
|"The location was close to old town"||(in 3 reviews)|
Time of year
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Everything was great, and the staff was AMAZING!!!!!
I wanted to be in the newer area of the hotel, but I was still very pleased with everything. :)
The staff - it felt like home so much we extended our stay. Thank you so much to the women at the reception for looking after us and helping us to book tours, taxis etc. Also the pool area was amazing too, delish cocktails and a big room with lots of space.
Nothing at all!
At first, we were very surprised about the staff. Girl in reception provided us lots of useful information. Breakfast was great as well as location. The hotel is close to the city center (15 minutes to walk) but the area around is very quiet.
The location is excellent, the bed is good, the linens are fine, the shower is great, the breakfast buffet—when there is one (it was canceled our last morning)—terrific.
In 2018 When we first stayed at the Hai Au we were so impressed (by everything) that we decided to return in 2020 for an entire week...however there is something to be said for the old adage “you can’t go home again...” The facility is certainly looking worn and could use new paint. The towels are frayed and the service has become erratic at best. Our balcony had no chairs (we asked); the porch light was out and never replaced. Some days there were 2 towels, some days three, some days, one... The power was out all day on Saturday (6-18)—apparently this is a monthly event but there was no prior notice and explanation given only when questioned. When that happens, the AC needs to be reset from the reception. Again, if one doesn’t complain or ask, no one remembers to do it. Admittedly our visit coincided with the onset of Corona virus but every day there was lots of staff lounging around staring at mobile devices; they appeared irritated when asked a question or request (ie—a new light bulb, air conditioning, ice). The cell phone is ubiquitous and changed peoples attitudes, that’s for sure!
Staff is exceptional and do everything they can to make your stay enjoyable. Also, the complimentary breakfast is a nice touch.
With a stay at Hai Au Boutique Hotel & Spa, you'll be centrally located in Hoi An, steps from Riverside Hoi An and 5 minutes by foot from Hoi An Ancient Town. Featured amenities include complimentary wired Internet access, a computer station, and complimentary newspapers in the lobby. A roundtrip airport shuttle and a train station pick-up service are provided for an additional charge.
based on 1 326 reviews
Things to know
- Spacious rooms
- Friendly service
- Near city centre
Policies vary by room type and provider.
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Reviews about Hai Au Boutique Hotel & Spa
Most popular landmarks
- Assembly Hall of the Chaozhou Chinese Congregation 0,5 km
- Assembly Hall of the Hainan Chinese Congregation 0,5 km
- Museum of History and Culture 0,6 km
- Quan Cong Temple 0,6 km
- Central Market 0,7 km
- Assembly Hall of the Fujian Chinese Congregation 0,7 km
|Da Nang||23,4 km|
|Tamky Chu Lai Intl||65,9 km|