2.0
Their kiosk was broken for self check so I had to commute quite far to another location for car, pay for bus tickets with no compensation. Then, when I there to drop off the car, the staff was incredibly rude. I simply asked to use the restroom that was for employees only and they said absolutely not, that I could walk to the nearest gas station 1 mile away.Reviewed Oct 2 2023
review from 2.0
I tried to request a refund because the location did not exist. I tried many times to find it, had several people (locals) help me, and no one knew where it was. So, I had to use another agency, since I don't think the address listed was correct. I would really love a refund since I was unable to get my car.Reviewed Oct 28 2022
review from 8.4
Pros:Everyone was very friendly and helpful.Cons:They were unable to give us the size car I had reserved and it was hard to find the drop-off point at Oslo Airport. That may not be Hertz's fault!Reviewed Aug 24 2019
review from 4.4
Pros:At least they had different car.Cons:Even though we attached flight they ignored the time we land and gave our car away. We were forced to take 210% more expensive car.Reviewed Aug 9 2019
review from 10.0
Pros:The pick-up was simple and efficient. The car was brand new and operated well. The drop-off was quick and easy.Reviewed Jun 14 2019
review from 10.0
EasyPros:Easy to pick the car up from the Bergen airport and drop off was easy as well. Highly recommend.Reviewed Oct 22 2018
review from 7.6
Cons:Had aim early morning flight out of Stavanger and Hertz was not open and could not find a drop off box for the keys. After several inquiries someone was finally able to direct me to correct location.Reviewed Sep 17 2018
review from 7.2
Cons:Had to wait long time for pickup.Reviewed Aug 25 2018
review from 5.2
HertzPros:Car was clean and comfortable, got us where we needed to go.Cons:The representative at Hertz uncharged me more than double what I initially paid, by claiming that I reserved an electric car and switching my reservation, even though my original rental agreement made no mention of electric vehicles. This was an unpleasant and costly experience.Reviewed Aug 14 2018
review from 8.8
Cons:The car was ideified with a scratch on the drivers side at pick up but the picture was of the passengers side. A little confusing thinking the car has healed itself.Reviewed Aug 2 2018
review from 4.8
Never AgainPros:NothingCons:Had car problems and got ZERO help. When I complained they didn’t answer. Hate to think what they’ll do re billing. Never using them again PeterDobosReviewed Jul 18 2018
review from 2.0
Booked 'Compact' series car, recieved electric due to no inventoryCons:Booked a compact series car for honeymoon. Arrived and was told I had booked a 'Green series compact (electric car)' (which clearly my confirmation proves is false). There was absolutely no inventory of gasoline vehicles at all (not even vans), and each local location told me there was nothing they could do and to call a different one. After wasting several hours on vacation trying to get assistance (had over 800 miles to drive, where there didn't exist any chargers for vehicle; electric was not possible to use), ended up booking a gasoline vehicle from a different company. Immediately returned car early, and was told I couldn't get any sort of refund. Ended up wasting a lot of time & money on a car which I did not book, when it was no mistake of my own. My booking was altered due to a lack of inventory, and I didn't get the car originally booked. Was told this was due to my mistake and was taken advantage of when I displayed proof of what was originally booked.Reviewed Jun 12 2018
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