Good to know
Value for money
Distance to city centre
|"Very friendly and helpful staff."||(in 170 reviews)|
|"Good staffs, good hostel with suitable services."||(in 75 reviews)|
|"Booked double room, clean and comfortable."||(in 38 reviews)|
|"Very hard beds"||(in 4 reviews)|
Time of year
Show reviews that mention
The location was convenient, because it was literally next to the bus stop. Apart from that, there is nothing.
The receptionist had left when I arrived in the early evening, I had to wait for an hour before somebody finally came (even though I called a couple of time to try to know how much time I had to wait, they were hanging up on me). The room as not clean at all, I was not comfortable taking a shower, first because I felt like the bathroom was dirty and second because the door was not locking. The door from the room was hard to open et hard to close as well (I am not even sure it was possible to close it either). The breakfast was included in the reservation (and that is the reason why I chose this hostel instead of a cheaper one, because it was more convenient), nevertheless when I asked in the morning if it was possible to have something, they just say no, that because of Tet (the new year) no breakfast was available (which I can understand) but when I ask if they could do something then (like recommend a place and have a discount or like a free coffee or anything), the girl from the reception just looked at me and repeated "no". Also I couldn't find the switch in the hallway so I had to sleep with the light on (and since the door had a window, the light was going into the dorm). And so much dirt right next to the bed, it was disgusting.
The location was the only good thing
Horribly rude staff, rooms do not match the photos provided. All in all, do not stay here if you ask me.
Located in Hanoi (Hoan Kiem), Zostay Hostel Backpackers is within a 10-minute walk of Hanoi Old City Gate and Hoan Kiem Lake. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 398 reviews
Value for money
Policies vary by room type and provider.
FAQs when booking at Zostay Hostel Backpackers
Where is Zostay Hostel Backpackers located?
When is check-in time and check-out time at Zostay Hostel Backpackers?
Does Zostay Hostel Backpackers offer free Wi-Fi?
Does Zostay Hostel Backpackers offer free parking?
Does Zostay Hostel Backpackers offer free airport shuttle service?
How far is Zostay Hostel Backpackers from the airport?
Can you bring pets to Zostay Hostel Backpackers?
Does Zostay Hostel Backpackers have a pool?
Reviews about Zostay Hostel Backpackers
Most popular landmarks
- Bach Ma Temple 371 m
- Thang Long Water Puppet Theatre 372 m
- Dong Xuan Market 0,6 km
- Hoan Kiem Lake 0,8 km
- Hanoi Old Quarter 0,8 km
- St. Joseph Cathedral 0,9 km
|Hanoi Noibai||21,3 km|
|Haiphong Catbi||93,4 km|