Extended Stay America Fremont - Warm Springs

The kitchen in the room is nice. You can cook a whole meal if you ask for the kitchen ware. Had full size fridge, stove and microwave. Air conditioner worked excellent, make sure to use the thermostat to control the on&off switch and temperature control. Hotel is Pet friendly so that's always a plus. Had elevator by the lobby and stair access from both ends of building. Close to plenty of restaurants, gas station and grocery stores. Lots of things around, walking distance.

The customer service was not impressive. Quality service was lacking. Customer service was meh. The dining table inside the room was not clean. There were hairs on all the towels, pillows and blankets. The walls seem a bit thin. We could here the people walking around upstairs and woke us up a few times. The ceiling light cover was not covering the bulb so it caused the light to be too bright so we didn't use it. The TV was set too low, when you're in bed you have to sit upright to watch tv. The location is close to freeway but the entrance is on a very busy street, and once you exit u're only able to turn to the right. The to-go breakfast was not the greatest either. Small muffin, oatmeal, coffee and oat bars.

Location was close to job site

Where to begin... No room service, said they were understaffed (not my problem and not what I paid over 1000.00 for) Carried out the trash daily (had to dispose of on the job site) which piled up because we got no notification that we wont have ANY room service. When toilet paper was needed, told to come down and get it! This is ridiculous and it was the worst experience.

The location

Everything from the disrespectful staff to a rude and uncaring manager