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|"Facilities were excellent and staff fantastic."||(in 107 reviews)|
|"Excellent staff good breakfast."||(in 93 reviews)|
|"Buffet breakfast had great choice."||(in 7 reviews)|
|"The evening entertainment was awful."||(in 8 reviews)|
|"not a 5 star hotel"||(in 51 reviews)|
|"No sun beds on balcony."||(in 4 reviews)|
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Lovely room and hotel
For a five star hotel, buffet was very basic and the spa had several facilities broken
Staff were friendly
This is an email I sent to Hotel Elba 7 days ago and still no response Hi My name is Daniel Downes and my wife and i stayed in room 543 on Saturday 27th June 2020. We are currently filming for a travel blog informing UK travellers about alternatives to flying, where to stay etc. We booked an overnight stay as we would be driving from San Sebastian and wanted a bit of luxury and a comfortable bed. After reading the reviews and looking at the hotels website, we decided that Elba would give us what we needed. We had previously stayed in the 4 star H10 in Estepona which was glorious and felt Elba, being 5 star, would be a step up. How wrong we were! From start to finish the hotel has disappointed us at every opportunity. There was a 45 minute wait to check in and the lobby was very hot and not air conditioned. The staff on reception were friendly and helpful. We had booked a double room with sea view and on entering the room were somewhat disappointed with what can only be described as a partial sea view. The room was extremely dusty (please see attached photos) and had a damp smell which had obviously been noticed as there was an air freshener in the room. The bed was two single beds and not the double as requested. The mattresses would have been disgraceful in a 2 star hotel! They were old, very hard and had sizeable dips in them, please see attached photo. With every movement you could hear and feel the springs popping so all in all we had a terrible night's sleep. To make matters worse the entertainment was ridiculously loud with the female singer shouting the lyrics and i am sure there would have been no part of the hotel that couldn't hear every word. This noise carried on until 11.15pm a full 1 hour and 44 minutes after my wife and i tried to get to sleep. The tea and coffee facilities again, were something you would expect in a 2 star hotel (please see attached photo).
The room and pool area was very good
The service for the A la Carte breakfast was very slow
Staff was very helpful
Found the price for the buffet a bit expensive.
With a stay at Gran Hotel Elba Estepona Thalasso & Spa in Estepona, you'll be by the sea, within a 10-minute drive of Estepona Beach and Cristo Beach. Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. This hotel has 6 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
based on 1 340 reviews
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Most popular landmarks
- Playa Del Cristo 2,1 km
- Plaza de Toros 2,8 km
- Playa de la Rada 3,5 km
- Parque Botánico Orquidario 4,2 km
- Estepona Beach 4,3 km
- Palacio de Exposiciones y Congresos 5,7 km