Guest reviews
Overall rating
8,5
Excellent
Based on 12 846 reviews
Cleanliness
8,2
Comfort
8,5
Pickup/dropoff
8,4
Value for money
8,2
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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5,6
Cons: Filled up tank prior to drop off, used at most .5 gallons of gasoline and was then charged for 2 gallons despite the “miles remaining” being 40 more than when I picked it up. Also, was told to either pay the deductible for my insurance or purchase $25 waiver not sure if this is a new thing or what.
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8,8
Good Value
Pros: Nice car at a reasonable price.
Cons: Staff was a little less than responsive. Sort of “ho hum”. Didn’t explain things very well.
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5,6
Great price, lousy service
Pros: I can’t think of one positive note
Cons: Customer service was horrible, drop off was especially poor. The representative acted as if doing his job was an inconvenience. I have never seen worse service with any car rental agency.
review from
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8,4
Great Crew
Pros: The transition was smooth...great kids working the location.
Cons: I didn't get the vehicle I requested but got a good alternative. Again, the staff working the location made an obvious effort to satisfy me. Kudos to the crew.
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10,0
Pros: just my size.and comfortable
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9,6
Pros: Very nice staff!
Cons: You can no longer leave your car on the lot, but they followed me to my work so that I could leave my car there.
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10,0
Pleasant and efficient
Pros: Prompt friendly service. No pressure to purchase additional insurance or fuel. Clean car. Upgrade. A great experience!
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10,0
Pros: car was new ... 5 miles on it
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8,0
Cons: The agent at Enterprise rental informed me that Allianz insurance policy was not honored by them. I used by current insurer instead. I paid $40 for Allianz coverage, and would like to recover these funds.
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10,0
Easy breezy
Pros: It was a breeze to drop off my car at Tyson McGhee Airport in Knoxville, the staff was quick and pleasant to deal with.
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2,0
Very poor service
Pros: Nothing.
Cons: After I made the reservation, I received a call from the local Enterprise saying that they didn't have any cars and that the system should not have rented to me. Nothing
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10,0
Pros: The return of the vehicle went without a hitch. Completed in less than 5 minutes.
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8,8
Good Value
Pros: Nice car at a reasonable price.
Cons: Staff was a little less than responsive. Sort of “ho hum”. Didn’t explain things very well.
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10,0
Pros: just my size.and comfortable
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9,6
Pros: Very nice staff!
Cons: You can no longer leave your car on the lot, but they followed me to my work so that I could leave my car there.
review from
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10,0
Pleasant and efficient
Pros: Prompt friendly service. No pressure to purchase additional insurance or fuel. Clean car. Upgrade. A great experience!
review from
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10,0
Pros: car was new ... 5 miles on it
review from
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10,0
Easy breezy
Pros: It was a breeze to drop off my car at Tyson McGhee Airport in Knoxville, the staff was quick and pleasant to deal with.
review from
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10,0
Pros: The return of the vehicle went without a hitch. Completed in less than 5 minutes.
review from
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8,4
Great Crew
Pros: The transition was smooth...great kids working the location.
Cons: I didn't get the vehicle I requested but got a good alternative. Again, the staff working the location made an obvious effort to satisfy me. Kudos to the crew.
review from
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8,0
Cons: The agent at Enterprise rental informed me that Allianz insurance policy was not honored by them. I used by current insurer instead. I paid $40 for Allianz coverage, and would like to recover these funds.
review from
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5,6
Cons: Filled up tank prior to drop off, used at most .5 gallons of gasoline and was then charged for 2 gallons despite the “miles remaining” being 40 more than when I picked it up. Also, was told to either pay the deductible for my insurance or purchase $25 waiver not sure if this is a new thing or what.
review from
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5,6
Great price, lousy service
Pros: I can’t think of one positive note
Cons: Customer service was horrible, drop off was especially poor. The representative acted as if doing his job was an inconvenience. I have never seen worse service with any car rental agency.
review from
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2,0
Very poor service
Pros: Nothing.
Cons: After I made the reservation, I received a call from the local Enterprise saying that they didn't have any cars and that the system should not have rented to me. Nothing
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Other suppliers in Alcoa scored
Where can I find Enterprise hire cars in Alcoa?
2306 Alcoa Hwy, Enterprise car hire
Address
2306 Alcoa HwyPhone
+1 865 984 8448FAQs about hiring a car from Enterprise in Alcoa
How many car hire locations does Enterprise have in Alcoa?
Enterprise has 2 car hire locations in Alcoa. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: McGhee Tyson Airport (TYS)?
No (according to our data)
Does Enterprise offer shuttle or airport pick-up services from McGhee Tyson Airport (TYS)?
Yes