Guest reviews
Overall rating
8,5
Excellent
Based on 12 862 reviews
Cleanliness
8,4
Comfort
8,7
Pick-up/Drop-off
8,5
Value for money
8,3
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
13
5
4
0
2
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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8,0
Pros: Pick up was good. Drop off no one anywhere so had to leave keys in a box. Would have like a to be checked out and get a receipt.
Cons: The tumbler when you turned the key stuck sometimes so you had to play with it to get it to turn. New Car strange!
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8,8
Pros: Pick-up took a little longer
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10,0
Pros: Staff lovely! Car ready, clean, new
review from
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5,6
Cons: Filled up tank prior to drop off, used at most .5 gallons of gasoline and was then charged for 2 gallons despite the “miles remaining” being 40 more than when I picked it up. Also, was told to either pay the deductible for my insurance or purchase $25 waiver not sure if this is a new thing or what.
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8,8
Good Value
Pros: Nice car at a reasonable price.
Cons: Staff was a little less than responsive. Sort of “ho hum”. Didn’t explain things very well.
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5,6
Great price, lousy service
Pros: I can’t think of one positive note
Cons: Customer service was horrible, drop off was especially poor. The representative acted as if doing his job was an inconvenience. I have never seen worse service with any car rental agency.
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8,4
Great Crew
Pros: The transition was smooth...great kids working the location.
Cons: I didn't get the vehicle I requested but got a good alternative. Again, the staff working the location made an obvious effort to satisfy me. Kudos to the crew.
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10,0
Pros: just my size.and comfortable
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9,6
Pros: Very nice staff!
Cons: You can no longer leave your car on the lot, but they followed me to my work so that I could leave my car there.
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10,0
Pleasant and efficient
Pros: Prompt friendly service. No pressure to purchase additional insurance or fuel. Clean car. Upgrade. A great experience!
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10,0
Pros: car was new ... 5 miles on it
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8,0
Cons: The agent at Enterprise rental informed me that Allianz insurance policy was not honored by them. I used by current insurer instead. I paid $40 for Allianz coverage, and would like to recover these funds.
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Other suppliers in Alcoa scored
Where can I find Enterprise hire cars in Alcoa?
2306 Alcoa Hwy, Enterprise car hire
Address
2306 Alcoa HwyHours
| Monday | 07:30 - 17:00 |
| Tuesday | 07:30 - 17:00 |
| Wednesday | 07:30 - 17:00 |
| Thursday | 07:30 - 17:00 |
| Friday | 07:30 - 17:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 00:00 - 00:00 |