High Street Hostel

Location.

Everything I mentioned previously. At a time where people should be kind to each other I don't think I've met such callous disregard. They say you see people for who they really are in extreme situations. Personal insults and blatant discrimination. Shouldn't be allowed to operate a hospitality premise in Scotland.

Location and the kitchen when there weren't twenty volunteers dominating every single space in the kitchen. One or two very nice volunteers who actually speak to the paying guests and treat us respectfully.

I really don't know where to start so I will make a list. 1. Racist volunteer who very loudly and very insensitively openly attacked various ethnicities and when confronted by one of these ethnicities refused to apologise and was backed up by her volunteer friends. Management also supported her racist and offensive attitude. This guest was forced to leave after booking for two weeks because she felt so uncomfortable. As the only Scottish person there I was embarrassed that a visitor should experience this from non-Scots living and working here. 2. Twenty volunteers who are managed extremely badly by the Manager: treat the place like it is a student hostel; play loud music constantly; are disrespectful, rude and dismissive to guest; control all the places where dry food is kept in the kitchen; generally don't like guests; like their own clique only. Many guests noticed the same as I did but were too afraid of being bullied to mention this to management as had seen it happen more than once when paying guests complain. 3. Extremely rude, aggressive and argumentative reception staff - not all but most. 4. Vinegar in my home made soup after I complained about the racist volunteer. 5. Multiple payments taken from my credit card then treated as if I was asking for gold when I asked them politely to check if they had refunded me. 6. After the government announced 'social distancing' guidelines, volunteers openly kissing, hugging and touching ech other everywhere in the common areas but especially in the kitchen and eating areas. Some making rather defiant faces to anyone who even dared look at them in a disapproving way. Had parties until 3am in the morning some nights and when I politely complained was told 'Our friends are leaving'! All volunteers. 7. After being kept up late for three nights in a row I went down to get some coffee at the official opening time of 6.30 - one rule for the volunteers another for guests. Shut.