Novotel Danang Premier Han River

Perfect location by the river, clean rooms, professional staff.

Excellent Customer Service : Its so nice to find ALL the staff smiling with a greeting, be it in the hallways or restaurants. All ever so willing to help. Of special mention was Loan Nguyen (Duty Mgr) who attentive to our every need, Doa The Hien (Chief Concierge), ever so helpful to advise the best route/transportation costs and where to find specific things, even offered to walk to the pharmacy to get some medication for my friend and I as we both fell ill during our stay, and Tuyen, Manager of the Restaurant on the Ground Flr, She is young, energetic and a breath of fresh air. The buffet breakfast spread was very good with different varieties of food to satisfy both the Western and Asian palettes. The fruits were quickly replenished as with the beverages. The standard of food served at both the restaurant on the ground floor as well as the 4th floor was of good quality and reasonably priced.

The Interior of the Hotel Hotel decor at first glance was old and tired was initially worrying as I had chosen a familiar brand name and needed to feel comfortable for my 4 nights stay. However, the welcome was warm, the view from the room on the 27th floor was spectacular and the bed was comfortable. There was some pounding of drums from somewhere below as we had checked into the hotel on a Saturday night and it was likely coming from the night club....somewhere. But it was fairly muted and not intolerable. The air conditioning control box was a little faulty as it showed the actual warm room temperature despite attempts to cool the room. This went on into the night. The water pressure of the rain shower and hand held shower needed some "adjustment". Both issues ie with the air conditioning and water pressure for the showers were looked into immediately and quickly rectified to our satisfaction. It would have been preferable if the shower stall could be totally covered off instead of just half a glass panel. But this is a minor problem and one just has to be careful with the splash.

The staff are extremely helpful

I booked this hotel because it advertised Sunday roast and yet it didn’t have this