Holiday Inn Express London Gatwick - Crawley

Lovely room, was surprised by how nice it was, shower and bathroom were really nice!

The sausage wasn’t very nice, water didn’t taste nice. The bed wasn’t that comfy, quite hard. Chose the soft pillow but was still too high and hard.

Staff

Wifi was rubbish, shower tired and shower curtain old and manky. Made the room feel dirty when it probably wasn't

Breakfast

Lovely staff and good breakfast considering the price and the location.

the friendlyness of staff and excellent service xx

nothing, was perfect

The hotel was clean, room was quite spacious, clean and with good proximity to airport parking with free parking. The hotel was within walking distance to Crawley centre and there was a Harvester just outside the hotel.

Value for money. Location.

Friendly, clean, good breakfast

None

Staff were friendly nd helpful at all times z

Good value for the money, clean room, good breadfast, free newspaper, nice tv, helpful, failrly friendly staff, good location to the train station to London.

You know, I would have to dig to find them, say for instance, the eggs and sausages were not hot, hot, they were well warm - but this is not a complaint, it is the reality of the situation and I am so thankful to have a breakfast. There was not room safe, but we didn't leave any valuables in the room anyhow. Oh, no bus service to the hotel.

Clean and tidy room, good choice and standard for the 'continental' breakfast. Coffee very good, for a hotel. Hotel staff very helpful when the electronic door lock failed to work.

Room walls thin... very noisy! Couple next door. Pillows very uncomfortable The electronic door lock failed locking us out.

Good price and decor Very near rail station Very good breakfast Value for money motel!! Good shower

1 tv Station seletion poor. Normal 1-5 station bbc itv etc about 4-5 sport then the rest seemed to be movie selection which had to be paid for a sure money maker for motel company given that there is a great many free channels that could be included 2 No heater in bathroom, and as there is air extraction it makes it cold 3 We were only given 1 'card key' and have to insert card into a card reader that lets you have power to room hence when one leaves the room and takes card key to go out for a meal etc all power is cut off, so room goes cold....not good 4 No info in room regarding local eating venues 5 No radio/ alarm clock by bed 6 No spare blanket in case of cold etc 7 As the motel shares parking with Harvester eating venue there may be on busy nights a lack of parking