Sonesta ES Suites Cincinnati - Sharonville West

Carpet was filthy

The properties rooms looked better then the pictures .

The staff was completely horrible and rude and we got kicked out bc of another room , the staff had the wrong room due to a complaint and when the police came to escort us the police told the staff member to stop creating problems and if he would not calm down that he would be arrested and the officer apologized for what we had to deal with ! He went on to explain that this staff member calls them all the time and starts kicking people out even if the story isn’t correct . The staff member said to the officers he just wanted us out he had no exact reason ! We tried to deal with this the next morning with a manger and she didn’t even bother to look up the room number or ask for my information she just started justifying how things went, all together poorly handled ! Also there was a lot of parties going on around us and it’s honestly sad how we got blamed when we were following all rules and had nothing to do with any others in any other room ! They said we do not get a refund so we are taking this above the location to the general manger and cooperate office ! They didn’t want to pull cameras bc they were violating COVID-19 rules & the manager kept saying oh well we need money too they already tried to shut us down ! Well clearly you’re violating it that’s why you don’t want the cameras to be pulled to show we were not involved with the other rooms situation !

It was in a relatively good location for the things we had planned while in the Cincinnati area.

The first night, the smell of marijuana filled our room from outside. The second night, the room smelled like cigarette smoke. Upon investigation, the room AC (114) is located next to the b-ball court where smoke is drawn in. Lots of litter outside.

Plenty of space

Out dated info on the website. Trash left outside my room. Pool was closed and no notifications of it before booking. Smelled like paint.