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Pros: Price

Cons: Hotel provided was ok but I expected more . The wait to get to the hotel was way too long and people at airport were not helpful. There was no clear instructions on where to wait, who we were to deal with . The directions were misleading.

Pros: Standard flight

Cons: My connecting flights were terrible. I was kept at the airport on a layover to another city and they wouldn't let me board because they said my passport number was entered wrong on the reservation. This made no sense as I had gotten off another flight on my way back home. No one at the airport in Shanghai was helpful and it was really frustrating to think that I would be stuck in China. I was finally able to track down a international supervisor who was able to print out my boarding passes and let me board my flight. Unfortunately, another family with small kids were dealing with the same issue as me only their flight was leaving in 30 mins. I hope they were able to make their flight.

Pros: The flight was smooth. Food was on time . Wine is available for the anxious flyers who can’t sleep.

Cons: Better softer hand soap , sprays and lotion . Sleep mask

Cons: delay of about 1 hour, we almost missed our international flight from beigin

Pros: It was a terrible, long and very crowded flight.

Cons: The people/passengers. The whole flight felt like a budget airline. I am not looking forward to the return.

Pros: The seat was comfortable.

Cons: The service on board could have been better.

Pros: Nice staff.

Cons: Although I've ordered vegan food about 3 months in advance, I have not been provided with a vegan meal and received cheese lasagne. Pretty sad on such a long distance flight.

Pros: Great crew in business class!

Cons: Wifi was terrible, entertainment is below average and angle seats for a 12 hour flight is sub par. The food was so so

Cons: Gate is crowded and no escalator only steps. No clear area for business class and its a fiasco boarding

Cons: Food is too salty, can’t even eat .

Pros: Dated entertainment on the inside televisions and some of the headphones and movies were hard to understand because of the audio quality. But the bottom line was I couldn’t find a cheaper flight for my trip and overall I look for savings and my airfare.

Cons: Customer service from the flight crew was pretty dry, my biggest complaint though was that there was very much stagnant air quality and no ventilation at HC location like I am normally a custom on most other planes.

Cons: The plane stopped at an airport between Shanghai and Kunming, which was not shown in iteneray. I got off at this airport thinking I arrived in Kunming. . I was told that I have to check in again at Kunming. When I tried to check in again, there was only one person in the entire airport checking in passengers and she spoke no English. We finally figured out what had happened and barely made it back to the plane before it departed for Kunming.

Cons: The flight to Shanghai was delayed and I missed the coincidence, the crew did not explain much, I was rerouted and I arrived with 13 hours delay

Pros: Crew are good seat was a little small

Cons: WiFi never work and food was salty

Pros: Crews are amazing but the set is a little too tight.

Cons: WiFi never work and food was bad everything is salty.

Pros: Nothing

Cons: Worst airline

Pros: nothing

Cons: It was like riding on s cardboard box. The most uncomfortable seats I've ever sat in for a transpacific flight.

Pros: Crew

Cons: Entertainment selection could have been better

Pros: Seats reclined more than most airlines

Cons: 4 hour delay ON the plane for an 11+hour flight? They could have deplaned us. The flight attendants were rude. Worst flight of my life - never flying China East airlines again