Pick-up location | Wilkesboro |
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Car types | |
Hire locations | 1 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
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Pick-up truck |
2 locations in Wilkesboro
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Reviews
2,0 Poor
Feb 2021
Pros:
Nothing didn't have a carCons:
Honesty8,0 Very Good
Nov 2020
Pros:
Yes Daniel was great!10,0 Wonderful
Aug 2020
Pros:
Car was very clean, staff at Hertz friendly!Cons:
I was lucky to see a poster about toll pass program, would not have known that I could drive through the e-z pass without stopping to pay. Would be good to consider final destination for customers to make sure they know those tips!2,0 Poor
Jul 2020
Cons:
To actually get to pick up and use the truck that I rented...didn't happen...wasn't notified until 8:30am on the day of pickup which was supposed to happen @ 9am...30 minutes before pickup time, I am told the truck would not be available.10,0 Wonderful
Mar 2020
Pros:
Check in and check out were quick and easy. Car was clean and everything worked in the car.Cons:
Really can’t think of anything much that could have been improved2,0 Poor
Jun 2019
Cons:
The office closed at 2:00. I did not get there in time driving from Raleigh! The front desk person at the Marriott Hotel where the branch is located thought it was open until 4:00 Even Enterprise thought it was open until 4:00. The person who worked there could have called me!5 locations in Wilkesboro
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10,0 Wonderful
May 2020
Pros:
the staff was amazing!10,0 Wonderful
May 2020
Pros:
staff was amazing!10,0 Wonderful
Sep 2019
Pros:
Staff was super friendly and efficient. I had a reservation so my waiting was very minimum.Cons:
I didn't get the car I wanted but I was sooo desperate to get anything to get me out of town. I made a reservation online.5,6 Fair
Sep 2019
Cons:
It would have been nice if they had the vehicle I have reserved. I paid extra money for a full size sedan but they only had a compact. I was charged the same price for a much smaller vehicle. I purchased Collision coverage off of kayak but the Enterprise employee tried tricking me into buy addition2,0 Poor
Aug 2019
Cons:
Actually have a car that I could have rented.2,0 Poor
Apr 2017
Pros:
Nothing.Cons:
The fact that I was able to make a reservation when the company had NO vehicles available. Then, the fact that at 5:30 they call me with a vehicle yet couldn't pick me up because they close at 6. Just very poor service and they really let me down.One location in Wilkesboro
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6,4 Okay
Jul 2019
Pros:
The pick up location staff were great, the vehicle was wonderful!Cons:
We couldn't find the drop off location, searched for 20 minutes. Google maps took us to the wrong place so I was 17 minutes late and was charged 45 additional dollars!! We were with someone raised in Virginia Beach and she couldn't find the place either. Very frustrated...8,0 Very Good
Aug 2018
Cons:
We were initially put in a car that reeked of smoke. (Our first clue of a problem should have been the chatty employee that talked about 'so many cars are returned with a smokey smell'... as though that would somehow make this seem normal.) We had to complain to get the car changed, but once we complained, the car was quickly swapped out. IMO, the guy wanted to unload the car on us - we were doing a long distance one-way rental... he probably wanted us to take the car so that he could remove it from his inventory.2,0 Poor
Oct 2016
Cons:
I never got to pick up the car. I ran into traffic and was literally 3 minutes late. I called ahead to let them know and asked if they could stay open 5 min so I could get the car. Instead they told me they closed promptly at 5:00 and there was nothing they could do about it. Extremely poor customer serviceOne location in Wilkesboro
One location in Wilkesboro
Most popular car type | Intermediate |
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