|Pick-up location||West Dundee|
Pros:The vehicle was wonderful and was a great value
Pros:Truck was clean
Pros:The staff were very helpful and great customer service.
Pros:Very helpful staff and easy to speak with
Cons:Everything went well. No complaints.
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Pros:The car was filthy inside and out. Obvious no protocol for Covid i’ve never seen such a filthy car that even smelled of smoke. The car had mechanical problem. the transmission jumped and car stalled every time you would come to a stop. it’s was scary to even drive.
Pros:Staff good, suv was very user friendly
Cons:Inside windows were filthy, and so were the gauges and radio, when the sun was out you couldn’t see the road. Had to use my handkerchief to wipe window and then had to throw it away it was sickening
Pros:Staff helpful and friendly Yolonda and Denise .
Cons:Will return to rent a vehicle with them again .
Pros:The staff was nice but didnt explain much. I felt rushed. Like they want to just be done with me and out of there way.
Cons:Slowed down and explain all the extras (and cost) that are available like the insurance and they toll plate so I don't need to use mine. Slow down when reviewing the car to make sure nothing is missed (scratches or leave of dirt in the car)
Pros:There was a car available last minute
Cons:The car wasn’t clean. At drop off the clerk was grumpy, grouchy—irritated that I was there. Very short with me—rolled his eyes, got frustrated because I did t come in with vehicle miles.
Pros:The people here are super friendly and the prices are fair. Last time I rented a car (from another company) the workers were extremely shady and tried to upcharge me on everything, not to mention that they scam a lot of people by making false claims and then charging for them. Instead of AVIS making me feel like they were doing me a huge favor and I needed them, they treated me with respect and alike they valued me as a customer. Very easy and hassle free. Will definitely be renting from AVIS exclusively from now on.
Cons:Everything was perfect.
Pros:Really good experience! The staff was very helpful, worked quickly and carefully in a very busy season, and delivered what they promised. I also liked how they didn't over push the add ons. Just asked if we needed insurance, toll pass, etc. without pushing. The cart I had (dodge dart) was very new and worked great though I detected a noticeable rattle which didn't efect driving but for a new car probably shouldnt be there. Overall great experience. btw boooked through kayak . -Mike