Pick-up location | Watsonville |
---|---|
Car types | |
Hire locations | 2 |
Airport locations | 1 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
4 locations in Watsonville
Filters
Reviews
2,0 Poor
Apr 2021
Pros:
The Watsonville enterprise office cancelled our rental 2 hours before we were supposed to have picked it up. Their office gave no alternatives, despite the fact that we had the vehicle reserved for 3 weeks ahead of time.Cons:
I had to do the work of tracking down a replacement vehicle at the last minute. Al, who works at the enterprise on Ocean St. in Watsonville, did an amazing job to help us. He stayed past closing time to get us a vehicle in time.8,4 Very Good
Feb 2020
Pros:
The staff was friendly and helpful. I booked online at the last minute and when I arrived the employee changed my vehicle to something more appropriate for my needsCons:
I was absolutely floored at the added expense for a one-way rental, pick up and dropping off in different locations.10,0 Wonderful
Dec 2020
Pros:
Staff at both locations were very helpful and honest.Cons:
Nothing comes to mind specifically2,0 Poor
Sep 2019
Cons:
Enterprise allowed me to rent the car online. The employees had to call and inform me that they didn’t have any cars. To their credit, they did this right away and I appreciate that. The Enterprise company should not be advertising cars they don’t have.10,0 Wonderful
Jun 2019
Pros:
Great customer service from agent at counter. Very nice rental vehicle. Easy check in and easy return.Cons:
Everything was perfect9,6 Wonderful
Apr 2019
Pros:
The drop-off was easy and I got upgraded to a bigger, very modern car.Cons:
When I arrived there,no cars were available, even though I had booked one online (already paid for the insurance).15 minutes later someone dropped off a car and I got it, so it all worked out. But make sure cars are on-hold there when renting them out in the future!4 locations in Watsonville
Filters
Show reviews that mention
Reviews
8,0 Very Good
Apr 2021
Pros:
Simple, limited-contact pick up and drop off.Cons:
When I returned the car two days early, the staff at Hertz were unable to do a refund for those extra days. This isn't a criticism of Hertz -- just know that when you book through Kayak, they don't have as much flexibility for extending or shortening a rental. Note that this Hertz location does not do after-hours drop-off. You must return the car before closing time.4,0 Mediocre
Mar 2021
Pros:
The two ladies who checked me in were a delight to deal with. Very professional and personable as they went through all the paperwork and what not.Cons:
My pre-paid 1pm reservation was for a Mid-size Car, and when I got there at 1:30pm they had rented my car and had no Midsize cars left, so I was stuck with an economy car that felt like I was driving a go-kart on steroids or tin can on wheels. That was total BS!! Also, they closed the location close to my house, but it is still listed on their website, Yahoo, Waze, Google, etcetera, so when I drove over there to swap cars, there was a sign on the keys drop box saying to drop off cars across town, at the location where I picked up the car. Again, total BS!! Then when I returned the car they ran my credit card before talking to me at all, and I wanted to use my debit car. When I asked to cancel the charge and put it on my debit card, she said it was too late, she couldn't do that. Third strike of total BS. Even if it costs more and is farther away, I will never again rent a car for Hertz!!2,0 Poor
Sep 2020
Pros:
The location didn’t exist.10,0 Wonderful
Jun 2019
Cons:
Things were great. I did get nervous that my car wasn’t available but the staff there made it go over smoothly. If I had to be knit-picky, I had to wait 15 minutes for my car to get prepped and ready.4,4 Mediocre
May 2019
Pros:
Pick up was quick.Cons:
The drop off was terrible. Was told my drop off location had after hours drop off but it did not. Because of this, I was late for the next plan on my tight schedule.3,6 Poor
Apr 2019
Cons:
Person at hertz was impolite. Very poor customer service, and overcharged on insurance.One location in Watsonville
One location in Watsonville
Filters
Show reviews that mention
Reviews
10,0 Wonderful
Aug 2020
Pros:
Staff were friendly and there was no wait!Cons:
No one walked me to the car or asked if I had questions about it.2,0 Poor
Jun 2020
Pros:
NothingCons:
Shop was closed8,0 Very Good
Apr 2017
Pros:
Friendly staff - Easy process10,0 Wonderful
Oct 2016
Pros:
Easy to use and hassle free8,0 Very Good
Aug 2016
Pros:
Convenient location. Location was closed so just quickly dropped off the car, didn't interact with anyone so I don't have much to say or judge.7,2 Good
Apr 2016
Pros:
Small but workable.Cons:
The facility was cramped both inside and outside, and from the direction I approached, difficult to see as it was behind a much larger building and sign. I had to back up and maneuver to enter the very small driveway entrance. There was room to park the car once I entered, however. Not sure where to add that I felt the dropoff fee was excessive -- thus the lower rating on value for money.Most popular car type | Mini |
---|