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2 locations in Totowa
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10,0 Wonderful
May 2018
Pros:
Small office. Small selection. GREAT service8,4 Very Good
Sep 2017
Cons:
It was apparent to me that the location in Wayne did not have enough vehicles to accommodate all of the reservations. It worked out in our favor because we were given a nicer vehicle but someone may not have been that lucky. The computer system was not working when I arrived which led to increased time. The staff was very helpful despite the challenges4 locations in Totowa
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8,0 Very Good
Feb 2021
Pros:
Staff was great! Really appreciated all their assistance. Pick up and Drop off were easy.Cons:
We were told 3 days before our trip that there was no vehicle in the size that we needed available. We appreciated their honesty. We received a call the next day that a van became available but someone had smoked in the van and they were trying to air it out for us. The day we picked up our rental, another van had become available, which we were glad to see. However, someone had also smoked in that van too. All the seats were covered in a layer of cigarette ash. We shared with the staff that the new car smelled like smoke and was dirty. They offered to wipe down the seats, but we knew that the smell would not just evaporate with wiping down the seats. We took the van to the car wash and had to pay to have it cleaned. Even the manager at the car wash was surprised because he knows we are not smokers and couldn't believe the smell. We were taking our parents, who are older and more sensitive, on this trip. We had to purchase air fresheners to try and cover up the smell. Our whole trip we had to drive with the heat on full blast (February trip) and the windows open. Our clothes, suitcases, even food tasted like smoke from being in that car. We usually have had great experiences with Enterprise but were super disappointed by this last one.10,0 Wonderful
Nov 2020
Pros:
I liked the location and the vehicle I rented was reasonable with gas.Cons:
The time the vehicle had to be picked up and dropped off could've been better for me. The hours of operation mattered because I had to pick up the vehicle in enough time to reach my destination and return on time.2,0 Poor
Aug 2020
Cons:
Give me back my money I cancelled the rental and was not refunded because enterprise did not have any of the money I deposited.10,0 Wonderful
Jul 2020
Pros:
Very friendly and helpful the car was clean and comfortable to drive It was very fast picking up the rental car10,0 Wonderful
Jun 2020
Cons:
Pickup location was closed by Enterprise due to COVID and kayak did not tell me that the car was at a different location.2,0 Poor
Nov 2019
Cons:
Customer service was very rude2 locations in Totowa
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7,2 Good
Oct 2016
Cons:
Hard to access the business. Got lost getting back and was charged a late return fee for being 30 minutes late because GPS wasn't clear on directions.10,0 Wonderful
Jul 2021
2 locations in Totowa
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10,0 Wonderful
Oct 2019
Cons:
Excellent7,6 Good
Oct 2019
Pros:
Very Friendly staff, easy pick up and drop off serviceCons:
Cleanliness.5,6 Fair
Jul 2019
Pros:
Car was very comfortable and pick up was friendly and easyCons:
Upon dropping off car- I made sure that it was returned with the same amount of gas as when it was picked up. However, upon receiving my receipt via email- I was charged $25 additional dollars for returning it supposedly with less gas.3,6 Poor
Apr 2018
Pros:
The vehicle itself was ok. The pickup point gave me an upgrade because the original was not ready.Cons:
The gentlemen did not ask if I were a AAA or Hertz member to save on my rental like the additional driver’s fee.10,0 Wonderful
Sep 2016
Pros:
welcomingCons:
small place. small selection10,0 Wonderful
Jan 2016
Pros:
Really friendly people Very quick drop-off Easy to find.Most popular car type | Economy |
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