Pros:Small office. Small selection. GREAT service
8,4 Very Good
Cons:It was apparent to me that the location in Wayne did not have enough vehicles to accommodate all of the reservations. It worked out in our favor because we were given a nicer vehicle but someone may not have been that lucky. The computer system was not working when I arrived which led to increased time. The staff was very helpful despite the challenges
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8,0 Very Good
Pros:Staff was great! Really appreciated all their assistance. Pick up and Drop off were easy.
Cons:We were told 3 days before our trip that there was no vehicle in the size that we needed available. We appreciated their honesty. We received a call the next day that a van became available but someone had smoked in the van and they were trying to air it out for us. The day we picked up our rental, another van had become available, which we were glad to see. However, someone had also smoked in that van too. All the seats were covered in a layer of cigarette ash. We shared with the staff that the new car smelled like smoke and was dirty. They offered to wipe down the seats, but we knew that the smell would not just evaporate with wiping down the seats. We took the van to the car wash and had to pay to have it cleaned. Even the manager at the car wash was surprised because he knows we are not smokers and couldn't believe the smell. We were taking our parents, who are older and more sensitive, on this trip. We had to purchase air fresheners to try and cover up the smell. Our whole trip we had to drive with the heat on full blast (February trip) and the windows open. Our clothes, suitcases, even food tasted like smoke from being in that car. We usually have had great experiences with Enterprise but were super disappointed by this last one.
Pros:I liked the location and the vehicle I rented was reasonable with gas.
Cons:The time the vehicle had to be picked up and dropped off could've been better for me. The hours of operation mattered because I had to pick up the vehicle in enough time to reach my destination and return on time.
Cons:Give me back my money I cancelled the rental and was not refunded because enterprise did not have any of the money I deposited.
Pros:Very friendly and helpful the car was clean and comfortable to drive It was very fast picking up the rental car
Cons:Pickup location was closed by Enterprise due to COVID and kayak did not tell me that the car was at a different location.
Cons:Customer service was very rude
Cons:Hard to access the business. Got lost getting back and was charged a late return fee for being 30 minutes late because GPS wasn't clear on directions.
Pros:Very Friendly staff, easy pick up and drop off service
Pros:Car was very comfortable and pick up was friendly and easy
Cons:Upon dropping off car- I made sure that it was returned with the same amount of gas as when it was picked up. However, upon receiving my receipt via email- I was charged $25 additional dollars for returning it supposedly with less gas.
Pros:The vehicle itself was ok. The pickup point gave me an upgrade because the original was not ready.
Cons:The gentlemen did not ask if I were a AAA or Hertz member to save on my rental like the additional driver’s fee.
Cons:small place. small selection
Pros:Really friendly people Very quick drop-off Easy to find.