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4 locations in Thornton
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2,0 Poor
Apr 2021
Pros:
NothingCons:
Booked the car through Kayak, the Enterprise location didn’t actually have a car available (the website shouldn’t allow me to book through them). The enterprise did try to call immediately after I booked and left a voicemail telling me they didn’t actually have vehicles for the next morning, but I didn’t receive the voicemail. I spent $40 on an Uber to their location, only to be told by their agent they they didn’t have cars, and that they did call to tell me that the night prior. When asked why they didn’t try calling again in the morning, to perhaps save me a trip, they basically had no response. The customer service at the location was non-existent, there was no attempt to rectify or apologize for the inconvenience, the woman “helping” me never made eye contact with me, and repeatedly just kept saying, “we did call and leave you a message.” It was clear they had no interest or concept of customer service, so I had them cancel the reservation, I then booked direct through National Car Rental at the airport for the next day and had a great experience. I won’t book through Kayak again, had this been a business trip it could have caused serious issues. When I reserve a vehicle I need to be able to trust that it’s an actual reservation.2,0 Poor
Feb 2021
Pros:
The staff was rude and extremely unhelpful. We were promised a premium truck which was then revoked. Upon arrival the truck was available but only in 2 wheel drive. Being we were in Colorado I wanted a 4 wheel drive car. Upon arrival the associate said they had a 4 wheel minivan available so I opted for that. It turns out the van was only 2 wheel drive and the associate lied to us. It snowed that night and we barely made it to our rental condo. We also missed a day of skiing because of the weather and our inability to drive. We called enterprise to see if they could provide a 4 wheel car. We never received a call back.Cons:
Everything. After this experience I will never use kayak or enterprise again.10,0 Wonderful
Feb 2021
Pros:
Staff was friendly and helpful. Car was good quality. Rental process and drop off was easy.10,0 Wonderful
Jan 2021
Pros:
The staff was friendly and servicial2,0 Poor
Dec 2020
Cons:
Sneaky reservation away fro the airport - not what I wanted9,2 Wonderful
Nov 2020
Pros:
Very helpfull & personableCons:
It would be nice if on the weekends there was someone at the shop.2 locations in Thornton
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2,0 Poor
Mar 2021
Cons:
The person at the rental agency very tactlessly said they didn’t have any cars for the price I reserved the car for. He said they only have SUVs and that it would cost me $50 more. I was in a bind so I took it, but I felt swindled.2,0 Poor
Aug 2020
Cons:
The entire process.7,2 Good
Aug 2020
Cons:
The car being there as scheduled.9,6 Wonderful
Jul 2020
Pros:
Staff very helpful.Cons:
Overall very good experience.8,0 Very Good
Jul 2020
Pros:
Yes, staff was amazing!Cons:
the car had a change oil warning sign on for the whole trip. Tires were unevenly inflated; we had to deal with it on the road. Customer service was good, but Budget should take better care of its cars.4,0 Mediocre
Jun 2020
Cons:
Shuttle to and from airport was EXTREMELY slow. Going back to the airport the bus went through the “customer” line which took 25 minutes. There was a bunch of people including myself that almost missed our flights. The bus needs to get to the airport quicker as well as pick up from the airport quicker. When we first arrived we saw the Hertz and other rental car companies shuttles pass THREE times before ours even showed up. Our car was also very dirty upon pickup, not great to see.2 locations in Thornton
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10,0 Wonderful
Sep 2020
Pros:
Quick easy pick up and drop off.Cons:
The car smelled like smoke even though there’s a sign posted stating no smoking allowed in the cars.2,0 Poor
Jul 2020
Pros:
They did not have our car!! Will never use this company again. The staff kept on saying it’s not our problem!!5,2 Fair
Jul 2020
Cons:
I sat and waited for a car they couldn’t find for over an hour before they finally gave me a different model, it was damaged and then had to be switched to another car. As I was driving out I saw that they finally brought up the car I was supposed to have originally but I was done dealing with that by then.4,0 Mediocre
Jul 2019
Pros:
I got a free upgrade.Cons:
I was charged for the fuel service option even though I filled up the tank right before drop off.7,6 Good
Aug 2018
Pros:
Staff was very kind.Cons:
It was the first time I had tried to pick up a car early, and this may be an industrywide policy, but instead of charging an hourly amount for the extra hour and a half, they were going to calculate the new rate as if I were just renting today, which would have been $200 more. I suppose in the interest of time, the car was given to us dirty. On the fence about that.10,0 Wonderful
Apr 2018
Pros:
clean roomy2 locations in Thornton
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2,0 Poor
Dec 2021
2,0 Poor
Dec 2021
2,0 Poor
Nov 2021
2,0 Poor
May 2021
Pros:
nothingCons:
location cancelled our reservation2,0 Poor
May 2021
Pros:
drop off easyCons:
First Hertz refused to help us when we were arriving 10 min late8,4 Very Good
Oct 2020
Pros:
Doug was so nice and helpful. A real professional and genuine good guy.Cons:
It would have been nice if there were actually cars available.Most popular car type | Standard |
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