Thornton car hire

Cons: Inspection at pick-up felt hurried, and I was worried because I missed a few dings.

Cons: The clerk was a bit of a jerk.

Cons: Some attempts at upselling through optional insurance coverage.

Cons: Waited over an hour and a half to pickup a dirty car.

Cons: I was not given the price from my reservation.

Cons: The salesman was rude and I'm petty sure racist, to my sister and I. He was no help whatsoever. Why would kayak reserved a car for me and the salesman tell me that there is nothing to rent me. Somebody screwed up. Messed up my plans and ruined my wife's birthday. F**k you enterprise. I will never use this car rental company ever again.

Cons: I set up my reservation for a car through kayak and then Enterprise didn't have any cars. That is a problem, when the rental car company doesn't have any cars to rent. If you don' t have cars to rent then don't let other companies give people reservations. It is a pretty basic system

Cons: Rude customer service. I talked to someone twice about them picking me up from my house or so I thought. When they never showed up I called and they blamed me for the miscommunication and then I had to wait for them to come get me. I was late to work.Car was given to me with a tire that needed replaced, tpms light was on when I picked it up. They told me sometimes it was due to the cold and I could take it to a tire repair shop. I took off work early and spent 4 hours to be told they didnt have the tire. Enterprise said I could switch out the car, yet when I showed up to do so they were rude about how I didnt make the reservation to switch. I had no clue. Only car they had was a minivan which was whatever but it used way more gas and I commute to work. And it was hard to drive as I have an injured shoulder. Other branches may be better but the Grant location was not good.

Cons: Price could have been lower