Pros: The staff was friendly and easy to work with. The car was ready as soon as I arrived and was a better model than the one advertised. Though the business name is Ace Car Rental, their signs all say "Toyota Car Rental" and it looked like most (maybe all) of the cars were Toyota models.Cons: The shuttle pick-up was a little confusing as the website says to go out the airport doors and to the left, and that they come every 15 minutes. I stood outside for about 20 minutes and then called, and they told me to go to the East Arrivals door which was outside and to the right. The shuttle was already there and the driver was inside the airport, and the shuttle didn't have any markings to say it was for Ace Rental so if I hadn't called, I would never have seen them.
9.6 ExcellentJul 31 2019
Pros: Very easy experience, solid car, and great customer service.Cons: The rental car office needed an update and repairs.
2.0 MediocreMar 12 2019
Pros: Nothing I didn’t even pick up the car. Couldn’t cancel. The off airport location was trash.Cons: Everything like actually advertising it wasn’t at the airport.
10.0 ExcellentOct 21 2018
Pros: price and staffsCons: I need to wait at airport until they send pickup for me.
Costumer service to the fullestPros: I had a great experience with ACE in Guam and Saipan. Fair priced, good vehicles and excellent customer service
4.8 OkayOct 30 2017
False advertisingCons: I selected a Mini Cooper or the like and got a Yaris. Would have went with a different company. The location in Guam is called Toyota rental.
10.0 ExcellentSep 5 2017
Pros: Easy to work with.Cons: Not right at the airport.
8.0 ExcellentAug 7 2017
Nice choice for whom will stay in Tumon (투몬 주위 호텔 묵는 다면 좋은 선택)Pros: 1) they gave me ride to pick up location.(you can arrange the time and location) 2) kind and friendly staff 3) acceptable price 4) Clean car condition 5) Korean staff available 픽업 장소까지 차로 태워줍니다. 미리 전화로 arrange 하세요 가격은 kayak.com에서 검색시 더 저렴한 차종이 나오네요 제가 빌린 Toyota Yaris ? 차량 컨디션은 나쁘지 않았습니다 한국말 하시는 staff이 있어 중요한 사항은 이해 가능 합니다 단, 발음이 아주 정확하시지는 않습니다.Cons: 1) not enough explanation for coverage insurance in Kayak. it sounds like we have to make another Insurance . since they contracted with Kayak site , they have to explain about that as well. kayak site에서 이미 pay한 알리안츠 자차 보험에 대하여 충분한 설명이 없어 또다른 보험을 반드시 들어야 하는 것같은 착각에 들게 하여 불안 하게 만들었습니다. kayak과 contact 되어 있다면 해당 내용의 차이점과 왜 들어야 하는지를 정확히 알려야 할 의무가 있다고 생각합니다.
10.0 ExcellentAug 4 2017
Simple, Swift, and InexpensivePros: Reservation online was best rate around. Attendants quickly picked me up from the airport and got the paperwork done in a timely fashion. Car ran well and didn't burn a ton of gas.Cons: On google maps ACE car rental shows up at Guam international airport. Had I read the fine print in the email confirmation, I would have seen that it was about one mile away and would have coordinated other transportation accordingly.
Pros: Friendly and helpfulCons: navigation getting to location
10.0 ExcellentJul 26 2020
Pros: GoodCons: Clean car
5.2 OkayMay 11 2020
Cons: Car smelled like smoking. A lizard and two cockroaches. Trunk also had an odor. Need better quality control on cleanliness. attendant was not available upon return area, l had to go to counter for representative.
6.0 GoodApr 5 2020
Cons: Cleaner car, l smell urine in vehicle. There were a couple cockroaches in vehicle.
8.4 ExcellentApr 16 2019
Pros: Staff helpful, a little slow with pick up but drop off was great. Overall very happyCons: Slight line during pick up but everything else was very solid
8.4 ExcellentSep 8 2017
Quick service and clean carPros: They were quick in processing paperwork to give you the rental car. Car was nice, clean, and fairly new. Great customer service.Cons: Location was advertised as "on airport" but was actually away from airport. I had to wait for shuttle to be picked up. No blue tooth in car.
10.0 ExcellentMay 18 2017
Pros: I liked how cheap the rental price was. Gas station was right next to the shop so it was very easy to return the car too.Cons: In the map the shop is located in the airport but it is located outside of the airport. I had to ask information where is the enterprize desk and was told someone will pick us up. If I knew this I'd been used my time more efficiently.
10.0 ExcellentApr 24 2017
Pros: Wonderful Customer Service. Such nice, friendly staff through the entire process.
9.6 ExcellentDec 7 2016
Great value.Pros: Good value, car was clean and comfortable. Great customer service too!Cons: Pickup was a little more complicated than I anticipated. Didn't realize I'd have to take a shuttle to the pickup location, which was a little complicated with an infant.
Nobody was therePros: NothingCons: After finally finding the location there was nobody at the office. The open sign was up but nobody was there. We also called the phone number one the door but nobody answered until the 3rd call and the person that answered said they weren't Sixt car rental. I'm not sure that they were telling the truth because we verified the phone number and it sounded to me they were lying. So I never got to pick up my car and went elsewhere.
10.0 ExcellentApr 17 2017
Pros: The staff knew what they were doing, and had 0 min wait both for check-in and check-out. When I walked in to check out, someone else came to desk and asked if I had been helped yet, then immediately helped me. For most credit cards, they said, they don't require the extra insurance, but debit cards require $100 deposit.Cons: Didn't have the small car category I ordered, but the SUV wasn't that big of a price jump. $100 deposit refund on my Bank of Guam debit card takes 2+ days to become available.
Pros: The rental FeeCons: No shuttle came to pick us up. I had to ask my brother to drive to office.
6.8 GoodMar 8 2017
Good clean car, but not was originally ordered.Pros: Quick service, no wait, clean car and courteous staffCons: Car was not what I asked for. They didn't have any other car available, other than their most expensive. The car was three times more expensive then the one originally picked. The GPS was non-functional due to it having no local maps loaded, and the Sirus Satellite radio didn't have a current subscription. I was really just paying extra for a car I didn't pick in the first place. I was unable to trade out later in the week due to there not being other cars available.
10.0 ExcellentMar 3 2017
Excellent value, price, services, especially for lPros: Great accommodations, price and service.Cons: n/a
10.0 ExcellentFeb 8 2017
Always the best servicePros: Payless never disappoints me! The agents are always so attentive and efficient. They picked me up from the airport, and the vehicle was ready as soon as I signed the paperwork.
7.6 GoodFeb 4 2017
Pros: The vehicle was comfortable to drive.Cons: Cockroaches in the vehicle.
4.0 OkayDec 15 2016
Cons: The car was extremely old and dirty. The worst I have ever rented.
8.0 ExcellentNov 20 2016
Local Number Not Provided in Reservation EmailPros: People were friendly and fast (once I hunted them down).Cons: No signage in airport or courtesy phone. Had to call national number to obtain local number to call for shuttle.
2.0 MediocreSep 11 2016
Unreliable bookingsCons: Plane was delayed 3 hours and on arrival they said they gave away car after 2 hours due to heavy rental demand. I was called on arrival and was told of this and when I went back on line, I was able to make a same day rental at same Payless car rental, but when I called again they said they don't have cars no matter what their reservation system was allowing. Go with more reliable car company unless you wanted to be stranded and disappointed.
9.2 ExcellentSep 2 2016
Pros: Smooth serviceCons: No pick point on airport and no reminder to guide people what to do upon arrival. Expect a counter or at least an instruction sign in airport!
6.4 GoodAug 25 2016
Pros: the car was reasonably priced and the staff was helpfulCons: we reserved the vehicle for 9 am pickup, but when we arrived, were informed that there was nothing available until noon. we were also told we were not the only reservation that morning that wasn't able to be filled until a later time than requested
Pros: Nothing.Cons: The car I had booked online was given away and I was stuck trying to find another rental with another company (which I ended up paying a premium for).
2.0 MediocreMay 22 2021
Pros: No cars availableCons: More accurate information
8.0 ExcellentMar 25 2021
Pros: Staff helpful. When initial car had an issue, swapped for a newer car.Cons: The initial car shouldn’t have been rented. Older and needs servicing. Should be taken off of fleet.
2.0 MediocreFeb 25 2021
Cons: Very bad customer service !! Alamo at the Airport
8.0 ExcellentJan 25 2020
Cons: Service representative in the parking lot, I was unable to find him at first.
10.0 ExcellentAug 1 2018
Great servicePros: My wife and I arrived early in the morning and the car was ready immediately after we settled all the paperwork and payment. The staffs are very friendly and nice. We will definitely use Alamo again on our next visit.
9.6 ExcellentMay 30 2018
Unexpectedly excellent servicePros: Nice staff. Cheaper than other car rental company but same or even better service!Cons: Would be better if the cleanness can be improved.
10.0 ExcellentMay 21 2018
Pros: Complementary upgrade on vehicle. Flexible with change to my scheduled return time. Pleasant counter staff at the airport.
7.2 GoodApr 3 2018
Affordable OptionPros: My original flight arrival was delayed due to aircraft mechanical issues and was able to adjust my pickup time without any penalty. The pick up process at Guam International Airport was very smooth and quick. However, if picking up during the evening times, it's very hard to see the vehicle or where you're going at the Guam Airport parking area. Be advised to use your own cell phone flashlight or other lighting device to inspect the vehicle yourself for any pre-existing damages as it is very dark with the poorly illuminated Airport parking lights. The path from the airport terminal to the Alamo parking area is rather dark so be aware to watch your step as the path is not as clear as can be. Oh and by the way the airport does not provide complimentary free Wi-Fi access. The good part of having a Hyundai Accent is that it is very fuel efficient and one tank lots of me the entire 2 weeks I was on Island. This is great considering gas in Guam is over $4 a gallon.Cons: Poor lighting conditions at the Guam International Airport parking leading to the Alamo parking area. The car rental return is rather confusing as you really need to pay attention to the entrance to the rental parking area as the entrance is only accessible in One Direction. Don't pay attention to the Airport car rental signs as it will falsely lead you to the wrong area. The Guam International Airport does not do a good job and it's signs so pay attention.
10.0 ExcellentMay 30 2017
Pros: The Alamo crew flexed to pick me up at my hotel.
Cons: The car smelled like cigarettes and I asked for a new one that didnt smell and was told that there wasnt anything they could do they said they would call me and met me know when a new one was available but never called. I tried to exchange it 3 times and ended up having to buy air fresheners for the car. Nothing ever happened with getting a new car. Would NOT recommend AVIS to anyone in the future