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2,0
Mediocre
53 reviewsCleanliness
10.0
Comfort
8.0
Pick-up/Drop-off
2.0
Value for money
6.0
One location in Tamuning
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Reviews
9,2 Excellent
Feb 2020
Pros:
The staff was friendly and easy to work with. The car was ready as soon as I arrived and was a better model than the one advertised. Though the business name is Ace Car Rental, their signs all say "Toyota Car Rental" and it looked like most (maybe all) of the cars were Toyota models.Cons:
The shuttle pick-up was a little confusing as the website says to go out the airport doors and to the left, and that they come every 15 minutes. I stood outside for about 20 minutes and then called, and they told me to go to the East Arrivals door which was outside and to the right. The shuttle was already there and the driver was inside the airport, and the shuttle didn't have any markings to say it was for Ace Rental so if I hadn't called, I would never have seen them.9,6 Excellent
Jul 2019
Pros:
Very easy experience, solid car, and great customer service.Cons:
The rental car office needed an update and repairs.2,0 Mediocre
Mar 2019
Pros:
Nothing I didn’t even pick up the car. Couldn’t cancel. The off airport location was trash.Cons:
Everything like actually advertising it wasn’t at the airport.10,0 Excellent
Oct 2018
Pros:
price and staffsCons:
I need to wait at airport until they send pickup for me.10,0 Excellent
Oct 2018
Pros:
Excellent customer experience A++Cons:
N/A10,0 Excellent
May 2018
Pros:
I had a great experience with ACE in Guam and Saipan. Fair priced, good vehicles and excellent customer serviceHertz
10,0
Excellent
1 reviewCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
3 locations in Tamuning
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10,0 Excellent
Jan 2021
Pros:
Very professional and friendly. Documents were processed with ease.Cons:
Everything went smoothly.10,0 Excellent
Jan 2021
Pros:
Very professional and friendly. Documents were processed with ease.Cons:
Everything went smoothly.10,0
Excellent
3 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
3 locations in Tamuning
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Reviews
10,0 Excellent
Jun 2017
Pros:
Great car rental agency everything perfect.2,0 Mediocre
Jun 2017
Pros:
NothingCons:
After finally finding the location there was nobody at the office. The open sign was up but nobody was there. We also called the phone number one the door but nobody answered until the 3rd call and the person that answered said they weren't Sixt car rental. I'm not sure that they were telling the truth because we verified the phone number and it sounded to me they were lying. So I never got to pick up my car and went elsewhere.10,0 Excellent
Apr 2017
Pros:
The staff knew what they were doing, and had 0 min wait both for check-in and check-out. When I walked in to check out, someone else came to desk and asked if I had been helped yet, then immediately helped me. For most credit cards, they said, they don't require the extra insurance, but debit cards require $100 deposit.Cons:
Didn't have the small car category I ordered, but the SUV wasn't that big of a price jump. $100 deposit refund on my Bank of Guam debit card takes 2+ days to become available.10,0 Excellent
Jun 2017
Pros:
Great car rental agency everything perfect.2,0 Mediocre
Jun 2017
Pros:
NothingCons:
After finally finding the location there was nobody at the office. The open sign was up but nobody was there. We also called the phone number one the door but nobody answered until the 3rd call and the person that answered said they weren't Sixt car rental. I'm not sure that they were telling the truth because we verified the phone number and it sounded to me they were lying. So I never got to pick up my car and went elsewhere.10,0 Excellent
Apr 2017
Pros:
The staff knew what they were doing, and had 0 min wait both for check-in and check-out. When I walked in to check out, someone else came to desk and asked if I had been helped yet, then immediately helped me. For most credit cards, they said, they don't require the extra insurance, but debit cards require $100 deposit.Cons:
Didn't have the small car category I ordered, but the SUV wasn't that big of a price jump. $100 deposit refund on my Bank of Guam debit card takes 2+ days to become available.5,6
Okay
19 reviewsCleanliness
5.6
Comfort
5.6
Pick-up/Drop-off
5.6
Value for money
6.0
One location in Tamuning
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2,0 Mediocre
May 2021
Pros:
Nothing.Cons:
The car I had booked online was given away and I was stuck trying to find another rental with another company (which I ended up paying a premium for).2,0 Mediocre
May 2021
Pros:
No cars availableCons:
More accurate information8,0 Excellent
Mar 2021
Pros:
Staff helpful. When initial car had an issue, swapped for a newer car.Cons:
The initial car shouldn’t have been rented. Older and needs servicing. Should be taken off of fleet.2,0 Mediocre
Feb 2021
Cons:
Very bad customer service !! Alamo at the Airport8,0 Excellent
Jan 2020
Cons:
Service representative in the parking lot, I was unable to find him at first.10,0 Excellent
Aug 2018
Pros:
My wife and I arrived early in the morning and the car was ready immediately after we settled all the paperwork and payment. The staffs are very friendly and nice. We will definitely use Alamo again on our next visit.Avis
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
4 locations in Tamuning
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Reviews
4,4 Okay
Feb 2020
Cons:
The car smelled like cigarettes and I asked for a new one that didnt smell and was told that there wasnt anything they could do they said they would call me and met me know when a new one was available but never called. I tried to exchange it 3 times and ended up having to buy air fresheners for the car. Nothing ever happened with getting a new car. Would NOT recommend AVIS to anyone in the future4,4 Okay
Feb 2020
Cons:
The car smelled like cigarettes and I asked for a new one that didnt smell and was told that there wasnt anything they could do they said they would call me and met me know when a new one was available but never called. I tried to exchange it 3 times and ended up having to buy air fresheners for the car. Nothing ever happened with getting a new car. Would NOT recommend AVIS to anyone in the futureEnterprise
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
3 locations in Tamuning
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10,0 Excellent
Jul 2020
Pros:
GoodCons:
Clean car6,0 Good
Apr 2020
Cons:
Cleaner car, l smell urine in vehicle. There were a couple cockroaches in vehicle.8,4 Excellent
Apr 2019
Pros:
Staff helpful, a little slow with pick up but drop off was great. Overall very happyCons:
Slight line during pick up but everything else was very solid10,0 Excellent
Jul 2020
Pros:
GoodCons:
Clean car6,0 Good
Apr 2020
Cons:
Cleaner car, l smell urine in vehicle. There were a couple cockroaches in vehicle.8,4 Excellent
Apr 2019
Pros:
Staff helpful, a little slow with pick up but drop off was great. Overall very happyCons:
Slight line during pick up but everything else was very solid2 locations in Tamuning
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7,2 Good
Mar 2017
Pros:
The rental FeeCons:
No shuttle came to pick us up. I had to ask my brother to drive to office.6,8 Good
Mar 2017
Pros:
Quick service, no wait, clean car and courteous staffCons:
Car was not what I asked for. They didn't have any other car available, other than their most expensive. The car was three times more expensive then the one originally picked. The GPS was non-functional due to it having no local maps loaded, and the Sirus Satellite radio didn't have a current subscription. I was really just paying extra for a car I didn't pick in the first place. I was unable to trade out later in the week due to there not being other cars available.10,0 Excellent
Mar 2017
Pros:
Great accommodations, price and service.Cons:
n/a10,0 Excellent
Feb 2017
Pros:
Payless never disappoints me! The agents are always so attentive and efficient. They picked me up from the airport, and the vehicle was ready as soon as I signed the paperwork.7,6 Good
Feb 2017
Pros:
The vehicle was comfortable to drive.Cons:
Cockroaches in the vehicle.4,0 Okay
Dec 2016
Cons:
The car was extremely old and dirty. The worst I have ever rented.Budget
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
5 locations in Tamuning
Toyota Rent a Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
5 locations in Tamuning
National
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
4 locations in Tamuning
Nippon Rent-A-Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
3 locations in Tamuning
Andy's Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Tamuning
Nissan Rent-A-Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Tamuning
Locations in Tamuning
Filters
No reviews available
Andy Car Rental Guam
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Tamuning
Locations in Tamuning
114 Carlos Heights Street Upper Tumon, Guam
+1 671 646 7896
Filters
No reviews available
Dollar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Tamuning
Locations in Tamuning
482 Pale San Vitores Rd
+1 671 646 5875
Filters
No reviews available
Most popular car type | Mini |
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