Cons:Waited over an hour for a car that smelled like cigarettes had holes in the seeds and was absolutely disgusting. Do you have one person working the counter and 12 people in line.
Pros:I liked the fact that I received a hybrid vehicle for my long trip. The gas savings were great.
Cons:Both at pick up and drop off the door had a sign that the attendant would return in a few minutes. The car, when received was externally very dirty and had what looked like tape residue on some of the windows. This made inspection difficult, so much so that I missed a chip in the windshield thinking it was a dead bug. Luckily, it had already been reported. Additionally, I had reserved a mid-size car and received a compact. Since it was a hybrid and I was going on a long trip, I didn't complain, but I'm pretty sure that I over paid for a compact car.
Pros:Easy pick up and drop off.
Cons:Cat was not very clean. The guy cleaning just gave it a rush job. The car itself was terrible. It didn't drive well.
Cons:Budget charged me $150 more than we agreed to.
8,4 Very Good
Pros:Loved the car, a Lincoln Navigator! Comfort on a very long road trip. Great gas mileage. Plenty of room
Cons:After making the reservation on-line and receiving confirmation almost 2 weeks in advance, I attempted to call the pick-up office....no answer on 3 occasions, even the morning of the pick-up. When I arrived no full size SUV's available and very rude associate. I waited for an hour and a half. On return I asked the associate to call a cab and was told he could give me the #, but couldn't call. Will never use Budget again.
Pros:Our Jeep Grand Cherokee had surprisingly great gas mileage and was a very comfortable ride even after 6 hours of driving.
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Pros:Eventually getting a car
Cons:Overbooked cars. Did not have one when promised.
Pros:The staff called me before I travelled to their offices to let me know they would not have a car for me.
Cons:They could have provided a vehicle for me per my prepaid reservation.
Cons:We were not able to get a rental and we made this reservation 1 month prior. Worst ever!
Pros:I liked ow quick the process was and how affordable the rental was.
Cons:They should tell you there is a MANDATORY $200.00 HOLD to be added to your total and placed on your credit card. You can nor pay with a debit card without a create check also.
Cons:I somehow booked the wrong location, 30 min from the airport. They would not let me change it unless I would pay $155. So I had to pay $80 for Ubers and it was very inconvenient. I’m not sure I’ll ever use Hertz again and will probably book direct in the future vs using Kayak
Cons:when I called to discuss pickup, I was told "oh, I was going to call you! We have your reservation, but we don't have any cars. This caused me considerable inconvenience.