South Lake Tahoe Car Hire

Budget discriminated against me because I have a service dog.

Pros: The ladies at pick up were wonderful, helpful, and apologietic about the car not being the best for such a long journey.

Cons: The car has nearly 40k miles on it and is worse for the wear. It rattled and had stains on the back seat. Upon drop off, the woman at the desk informed me that I would have to pay a $259 cleaning fee because “she was not cleaning that up”. I had just had her car cleaned. I left, went to CVS, got a lint roller, and rolled someone else’s dog’s hair out of the car (the hair was short, my service dog does not shed). She made me feel awful, repeatedly, until my husband finally showed up and informed her that my dog is a licensed and registered service dog, at which point she said she “supposed she’d waive the fee, even though the car wasn’t in great shape”. This car was in better shape than when we received it. She is doing serious damage to the Budget brand just because she doesn’t want to do her job and clean cars.

No car

Cons: Wasted our time going to pick up a reservation that was made an hour earlier. Customer service representative made no effort to fix the situation and was visibly annoyed and walked away as I was asking her if she knows of other options because I took a cab to get there assuming that I had a car because of the confirmed reservation.