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Pros:Staff was friendly but told me at the last minute to go elsewhere because they did not have the vehicle i reserved.
Cons:They could have found the vehicle i had requested and told me where to go. Offered an upgrade on an available vehicle as opposed to a downgrade. Possibly vouchers or discount for next rental?
Pros:The staff was friendly and pick up was quick.
Cons:The car smelled like smoke and no other car was available.
Pros:Car was as expected.
Cons:Staff very indifferent. Took 50 mins to get car. Overheard staff checking someone in and deliberately neglect to tell them of added cost on request. Customer upset when total came and called out staff
Pros:Yes to both questions.
8,0 Very Good
Pros:Austin was fantastic, great customer service once a car was available.
Cons:I booked online, got there and they had no car. A day later I called back, they had cars but no one called me. No drop off on Sunday.
Pros:Staff very professional, accommodating and friendly. Wonderful
Cons:Shorter wait to pick up the car. Have a pick up and drop off line. Everything and everybody was in the same line and there was a bit of confusion.
Cons:We Ubered there to pick up the car and there was no one there. We wasted time and money.
Pros:It was easy and less expensive
Pros:Staff was nice. They just didn’t have any cars when we got there. Said it would be 3 hours or I could upgrade. We had planned on have a full size. I had to upgrade to an suv that cost $100 more then plan on.
Cons:Just having a a car for me or budget making up the difference.
Cons:Reserved for convertible- was told none was available. This is I spite of reserving it several months in advance. No attempt to try to find another vehicle in surrounding areas. Asked to call central reservation number for budget - they were no help at all. Did not even offer to reduce rates as promised vehicle was not available. Very poor service.
Pros:Got the keys right away, was able to drop the car off after hours.
Cons:After getting the keys, was told to remove the sunpass from windshield since I had my own and didn’t want the additional charges. I couldn’t remove it- no one was around to help. I saw a man that worked there and asked for help, then yelled for help but he ignored me and kept walking. Also, if you leave your vehicle there you have to park it across the street.... so walking across 6 lanes of fast moving traffic is a little unsettling.
Pros:The staff was very friendly and pickup and dropoff were very easy!
Cons:The Hertz office location needs better signage, including directional signage. It is in the back of a large car dealership and repair facility, and while there is a small Hertz sign under the dealership sign once you get in the parking lot you have no idea how to find it. I had to go into the dealership and ask and I still drive around for several minutes before I found it.
Cons:We didn’t even get to pick up the rental car and were left scrounging for a car to fit 7 at the last minute. We visited the location on the Tuesday before pick up to insure it’ll be a smooth pickup because the vehicle was paid with my credit card but was registered under my boyfriends name. They guy working at Hertz at that time said it would be no problem, I did not need to be present, my boyfriend just needed to fill out a couple of papers on the day of pick up and all set to go. Well Saturday comes around and my boyfriend goes to pick up the car with my credit card in hand just in case they ask for it, and they wouldn’t allow him to pick up the car without me present. The guy who was there Tuesday was denying the fact we were ever there or ever even spoke to him. They wanted me to meet my boyfriend at Hertz, meanwhile I was at work for a 12 hr shift as a cardiac stroke nurse, hence the reason my boyfriend was registered to pick it up. Because I couldn’t make it there, the only option was for my boyfriend to redo the reservation under his name and pay with his card, however, Hertz wouldn’t price match and it would’ve been $250 more than we were paying. Overall terrible experience. If there policy is that the payment and the registration need to be under the same name, then they shouldn’t allow people to book it otherwise. And they definitely shouldn’t have there employees say it would be no issue when we checked ahead of time that it would be a smooth process.
Cons:Arrived 30 minutes before closing... ask for a cab so our 3 kids ( 5 months old) would not have to wait outside.....employe called last minute.....employe kicked us out with our baby on a 98degre day around noon... so it could close and go to his friend s party.........
Cons:Hertz said booking site was messed up and that they booked 6 cars that they didn’t actually have available.
Pros:seamless pick up and drop off. price was cheaper than expected.
Pros:Effective and no hard sell for insurance.
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Cons:Everything was good
Pros:The car was a beautiful brand new 2020 model. The interior was sparkling clean and the exterior only had a few chipped paint spots. The car drove smoothly and fit my wife and I’s need.
Cons:The staff at the pickup location was rude. Was not friendly and could’ve made the process of checking in for the car for enjoyable and less stressful.
8,8 Very Good
Pros:Staff was abrupt, but during the pandemic that was appreciated.
Cons:Not sure how well the car's interior was sanitized .
Pros:Bad staff, bad cleaning, bad charge
Cons:Attention!! The priced supposed to be one but the final charge was 4x more
Pros:Worst experience with a rental company I have ever had. Was not able to retrieve my rental car because even though I had a reservation they decided to give my car away. Missed my best friends wedding because surrounding car rental companies were too expensive to buy the day of. Could have figured out a different option had I known my reservation would not be honored.
Cons:Worst customer service.
Cons:Made reservation the day before, on line. Got a call from local company 15 min. before scheduled pick up to tell me they had no cars to rent. Lady apologizes and said she had a few others to notify. Caused a lot of inconvenience.