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One location in Selma
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10,0 Wonderful
May 2021
Pros:
The vehicle worked perfectly for my family. We paid for a mid-size SUV and got a slight upgrade. The upgrade was comfortable and easy to use. First time using Alamo and it was a pretty seamless experience. Drop-off was fast.Cons:
There was a line and a wait when we first got to the rental car counter. It seemed like all the counters were understaffed and I waited a good 30 minutes before I got the keys and left.2,0 Poor
Mar 2021
Cons:
Alamo did not honor the agreed amount. They also did not have tha vehicle that was promised. Told me they gave me an up grade and then charged me for it. Your price 225.00 counter price 445.00. Never again!10,0 Wonderful
Jan 2021
Cons:
Everything was great!4,0 Mediocre
Nov 2020
Pros:
Ease of returnCons:
They didn’t have record. Had to pay taxes twice.9,6 Wonderful
Aug 2020
Pros:
The rate was good, pick up was quick, the SUV was in good condition and the drop off was easy, expedient, and did not require me to go inside the building.Cons:
The car smelled a little funky, but not a big deal because It was clean.8,4 Very Good
Jul 2020
Pros:
Greatb carCons:
Understandable, due to coronavirus, but there were one or two poor souls dealing with weary travelers. They kept cool under pressure, to their credit. However, I blame management for placing them in this difficult position and for making all of us wait so long for our cars. Management needs to focus on how to work through this thing.3 locations in Selma
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4,0 Mediocre
Mar 2021
Pros:
Van was nice, smooth ride, an clean.Cons:
Did not like the fact that I was using a credit card and had to have an additional $300 on hold on top of the cost of my rental.10,0 Wonderful
Jun 2020
Pros:
The wait in line at the Fresno airport was longer than it should be, but the person was caring, professional and efficient.Cons:
The service rep was servicing three different companies at one counter. The other two companies had their systems down and was taking too much time to process them. Avis, Hertz, had no waiting, but our line was very long and slow.10,0 Wonderful
Dec 2019
Pros:
Staff friendly, drop off was very easy7,2 Good
Dec 2019
Pros:
It was cleanCons:
Visalia ENTERPRISE location. The 12 passenger van reserved over the phone was NOT available upon arrival. Offered a 15 passenger farm-labor like van with no head-rests for a 26h trip to Texas. Finally settled for a 15 seater with no room for luggage and a 20% discount (took me 1.5h). How could a reservation be made with no vehicle in stock? Three other 12 seaters were booked for someone else in 3 days, but I would be left hanging today. Must have been more important or corporate customer...8,4 Very Good
Jul 2019
Pros:
Pick up was easy and very friendly.Cons:
drop off was short handed and still don't have receipt10,0 Wonderful
Jun 2019
Pros:
Easy check in and the price was great!One location in Selma
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8,0 Very Good
Mar 2021
Pros:
Staff was super friendly even after late hours, quick check in and check out.Cons:
The car stunk like cigarettes. I got a migraine immediately. After buying a car refresher it was better. Maybe clean it up a little for the next customer.2,8 Poor
Mar 2020
Cons:
I have not heard back from phone call. I am attempting to get my money back since we did not use the car due to the Coronavirus .2,0 Poor
Jan 2020
Pros:
I was told at the counter that the rate that I had booked at was $100 more. I showed them my booking confirmation and the rate but was told that this was not enough for them to make the adjustment. I was then told to prove to them what the weekly rate was. So I walked over to Alamo car rental and booked instead. Dollar rental didn’t seem like they wanted my business so I went elsewhere.Cons:
Better cost break down in the email confirmation.10,0 Wonderful
Dec 2019
Cons:
Nothing. It was excelente.8,0 Very Good
Jun 2018
Pros:
It was all good.Cons:
I couldn’t get the seat back to a comfortable position. Could just be me. I had a pillow with me to put behind me so it worked for what I needed. But it would have become unbearable if I’d had to sit in it for longer than an hour.7,6 Good
Apr 2018
Pros:
Using Kayak to reserve my car was very easy and the Staffs at Dollar car rental is very nice and professional!Cons:
The car had an odor and it's not very clean.One location in Selma
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2,0 Poor
Oct 2022
6,0 Okay
Dec 2021
6,8 Okay
Aug 2020
Cons:
The bed of the truck was covered in some kind of tar which got on the things I picked up. Truck also was gut less and the change oil light came on which made us uncomfortable about whether we’d make it home. Service was excellent, truck was a disappointment3,2 Poor
May 2020
Pros:
Added extra fees. Total went up 60$ fraud happenedCons:
Hidden fees10,0 Wonderful
Jun 2019
Pros:
all was great8,8 Very Good
Feb 2019
Pros:
Drop off was very easy. Just had to drive straight into a line and leave the car. Done.Cons:
At pickup, the parking spot for this truck was very small and the truck was boxed in. It was very difficult to get the truck out of the spot.One location in Selma
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2,0 Poor
Feb 2021
Cons:
1. The employee who checked us on was rude, Curt, and had a "can't be bothered by your questions" attitude. 2. When we sat in the car, we realized someone has been smoking something very strong in there. When I went to the counter to let them know, I wasn't offered any solutions, just "Oh, I didn't smell anything in there." The smell was annotated on only my copy of the contract because the "couldn't be bothered" person hadn't put my paperwork away properly, and they couldn't locate it. I am sincerely hoping I don't get charged for that smell, especially because it gave my entire family horrible headaches after driving 45 minutes to our hotel. We had to: crack the windows on the highway, leave open chips of coffee to try to neutralize the smell, spray with air freshener, leave the windows down overnight, and leave the doors and trunk wide open for thirty minutes before our trip this morning. 3. When I picked up the car, I told the employee we'd have to extend a day. She said, "Okay" and didn't offer any kind of important warnings such as "We close at 5 p.m." and "We don't have an overnight drop-off." When we were en route to return the car and called to remind them we would be returning it this afternoon, she informed me of those crucial pieces of information and said, "Well, we always close at 5." That was it. No solutions, no pointing me in the right direction. For every question I had, she acted as though I should know the answer or find it on my own (I was *driving* and had *told* her that). It was very frustrating. I finally had to have my friend call from a different number and speak with the manager about how to find a solution. It was very, very frustrating, to stay the least. Overall, the car was in great shape, but the smell was so horrible we wrote our masks while traveling. The customer service was lacking severely - recommend the female employee receive training on how to provide complete information to customers and on how to treat customers with some sort of welcoming warmth.10,0 Wonderful
Oct 2020
Cons:
Everything was great10,0 Wonderful
Sep 2020
Pros:
Easy pick up, no hassle. Allowed me to drop off in different city than promised, very convenient9,6 Wonderful
Jun 2017
Pros:
That location was open until 2:00 - that I could drop off in town. Nice that she let me drop the key and not wait through the whole line.Cons:
Would have been nice to just drop keys and go vs wait in line - they had a lot of people waiting, should've had another person at desk to help.2,0 Poor
Jun 2017
Cons:
I did the reservation online, I drove to this location and they refused to rent me a car because the drop off was in a different location, I'm renting cars every month in Enterprise, never had any problems but this company is a total joke !!7,2 Good
Jan 2017
Pros:
Ease of drop offCons:
Would have preferred to pay with a debit card for the purchase however an excessive hold would have been placed on my debit cardOne location in Selma
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6,0 Okay
Mar 2021
Pros:
The staff was very friendly.Cons:
However, the cleanliness of the vehicles were horrible. Our first car that the staff provided to us smelled like marijuana. You can tell that they did not air out the vehicle nor try to get rid of the smell whatsoever. The second vehicle was just as bad. There were dents and scratches all over. The inside of the car was dirty and poorly maintained. There were soda spills on the center console, no floor mats, the side panels were sticky, and most of all the windshield fluid was low so the car would beep annoyingly every 10 mins to let us know it’s low. The car did took us where we needed to be but I felt disgusted being in the car. I even wiped and cleaned the car down but I felt like it wasn’t enough. The staff was nice and friendly but the vehicles... didn’t do it justice.4,4 Mediocre
Jan 2020
Cons:
I was charged an extra $105 without explanation, and despite nearly 10 customer service calls I have not received my money back.10,0 Wonderful
Dec 2019
Pros:
The internet was easy to select and perform; the gentleman that helped me attain the car and then was also there when I returned it was nice and professional. A joy to work with!Cons:
Nothing6,0 Okay
Apr 2018
Pros:
They had the car ready within minutes but had to wash it before it went out. In all fairness, I booked that morning, but still, don’t advertise as available if the car isn’t there.Cons:
The car needed service so the service reminder kept pinging at me and the gas cap was missing creating a 1-2 effect. The car wasn’t happy. The drop off was tough with off site rental office and I had to arrange transportation to the rental office via shuttle which is fine generally, but this time I was in a hurry to get to my appointment, so the delay was in vain.4,4 Mediocre
Apr 2017
Pros:
The car was clean and had a full tank of gasCons:
My reservation was moved to the airport b/c the branch did not have my car. My rate was to be honored per the Ventura St office and when I got to FAT they would not honor it. I had to call the other branch to have it all clarified and was late leaving town because of the hassleOne location in Selma
One location in Selma
Most popular car type | Mini |
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